Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kathlyn Munoz

Lancaster,CA

Summary

Outgoing employee with experience overseeing multiple tasks and managing work efficiently. Hardworking professional committed to providing outstanding customer service and assistance.

Overview

4
4
years of professional experience

Work History

Delivery Driver

Amazon
03.2024 - 06.2024
  • As a delivery associate my primary focus was on spending the majority of my day on the road, ensuring that I delivered smiles to our customers while accurately and efficiently delivering packages.
  • All packages being delivered primarily being dropped off a the customers doorstep, where I consistently met our goals of completing between 150 to 200 stops each day.
  • In addition to managing my delivery schedule, I always followed established directions and procedures, ensuring that all traffic regulation were adhere to during my routes. I am committed to safety and minimizing any risks.
  • Delivered packages to customer doorsteps and business offices.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.

General Merchandise Clerk

Target
09.2021 - 01.2022
  • Maximized distribution and replenishment efficiency by keeping storage areas clean and organized
  • Maintained stockroom compliance with safety requirements by keeping areas and equipment clean and in good working order
  • Greeted and serviced guests while completing workload with minimal guest disruption
  • Ensured the sales floor is full, in stock, and accurately signed for guests
  • Assisted all non-GM areas of the store with transition sets and ISM
  • Conducted weekly price change workload for all General Merch categories
  • Completed RFID scans in GM areas and system audit functions to ensure inventory accuracy
  • Supported guest services such as back-up cashier, order pick-up (OPU), and drive up (DU)
  • Accurately executed all pulls (i.e
  • Daily auto fills, CAFs, out of stock, EXFs, manuals and guest requests) and backstock products from General Merch categories efficiently and timely.
  • Pushed and stocked products in multiple departments and consistently met time targets.
  • Gained and maintained knowledge of general merchandise to accurately respond to customer questions and make suggestions about products and services.
  • Completed efficient weekly pricing changes for general merchandise categories.
  • Monitored merchandise for damage and unsaleable or returnable condition to submit damage claims and minimize store loss.
  • Met or exceeded productivity standards to produce desired team and individual results.

Retail Customer Service Associate

New Star Activewear
12.2020 - 09.2021
  • Processed accurate payments using the PoS terminal
  • Prevented losses by watching for suspicious behavior
  • Maintained clean, organized, and well-stocked checkout areas
  • Balanced cash drawer at the beginning and end of each shift
  • Monitored fitting rooms and completed general cleaning tasks throughout the store
  • Maintained accurate register totals by carefully counting and securing cash
  • Rang up customer items, quickly and accurately using the PoS system.
  • Kept customer spaces clean, neat and organized for maximum appeal.
  • Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded proactively and positively to rapid change.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Promptly responded to inquiries and requests from prospective customers.

Receptionist

California Republic Wear
05.2020 - 11.2020
  • Sorted and distributed incoming mail and coordinated pickups for outgoing parcels
  • Responded to inquiries from callers seeking information and answered general questions regarding screen-printing pricing and policies
  • Answered and screened all phone calls, notified personnel of potential business calls coming in, directed all emails to the appropriate personnel
  • Routed messages, coordinated internal appointments, and prepared monthly inventory also, assisted with invoicing and making bank deposits
  • Updated excel tracking spreadsheets with the latest orders, financial and customer information
  • Ordered office supplies for our inventory and restocked when low
  • Ran errands to various vendors for material pick-up.
  • Corresponded with clients through email, telephone, or postal mail.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying and filing documents.
  • Resolved customer problems and complaints.
  • Kept reception area clean and neat to give visitors a positive first impression.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

Education

Bachelors in Business & Finance Economics - Finance

Grand Canyon University
Phoenix, AZ
08.2024

High School Diploma - undefined

San Fernando High School
San Fernando, CA
06.2021

Skills

  • Team Collaboration
  • Cash Handling
  • Customer Service-Oriented
  • Payment Processing
  • Returns processing
  • Drawer balancing
  • POS Systems
  • Inventory Management
  • Data Entry
  • Administrative Support
  • Microsoft Office and Google Workspace

Languages

Spanish
Limited Working

Timeline

Delivery Driver

Amazon
03.2024 - 06.2024

General Merchandise Clerk

Target
09.2021 - 01.2022

Retail Customer Service Associate

New Star Activewear
12.2020 - 09.2021

Receptionist

California Republic Wear
05.2020 - 11.2020

Bachelors in Business & Finance Economics - Finance

Grand Canyon University

High School Diploma - undefined

San Fernando High School

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Kathlyn Munoz