Kathlyn Thureen
Moorhead,MN
Overview
18
18
years of professional experience
Work History
Care Service Coordinator
Arkos Health
10.2022 - Current
- Collaborate with team to create SOP's for our team.
- Onboard new team members, and mentor them as they navigate their new roles
- Coordinate with multiple departments to ensure smooth operations; organized and efficient.
- Update current worksheet with new alerts throughout the day
- Manage a high volume of outgoing calls. while also managing emails and record requests from case managers.
- Work to resolve complex issues quickly and efficiently while maintaining professionalism; diplomatic communicator.
- Maintain accurate records of all customer interactions; detail-oriented approach.
- Confer with customers by telephone to provide information about services we offer and obtain details of complaints.
Nanny
01.2022 - Current
- Responsible for providing her with stimulation while awake
- Prepare nutritious meals for the children or the family, ensuring adherence to strict allergen guidelines
- Give her nebulizer treatments, as is needed everyday
- Plan appropriate educational activities with the children.
Clinic Coordinator
REMedies 4 Sleep
12.2017 - 01.2020
- Worked with provider to create oral appliances to patients who are struggling with sleep apnea, or want alternative to using CPAP machine
- Built practice from floor up, as the only administrative personnel
- Created all documents and templates needed
- Screened patients in dental office and external clinics for patients who met criteria for sleep apnea
- Received and sent referrals from website inquiries, and external clinics
- Point of contact for all patients needing consult and/or appointments
- Responsible for accounts receivable and payable, as well as insurance verification
- Worked with multiple software platforms to manage patient care
- Monitored and updated social media and online sources
- Recorded control values from home sleep tests to maintain reliability and validity of test results
- Reviewed patient data, prepared data reports
- Responsible for credentialing and maintaining all documents necessary for the company to stay up to date.
Non VA Care Coordinator
Fargo VA Healthcare
12.2017 - 01.2020
- Created weekly and monthly reports and presentations
- Maintained daily financial spreadsheet showing projected cost of appointments
- Worked with team to coordinate care for veterans outside VA
- Ensured results from doctor visits are received in a timely fashion, and added to veterans chart
- Assisted in training new employees
- Collaborated as a team to ensure updated SOP's for department are kept current and valid
- Worked to improve image and reliability of the scheduling department.
Care Coordinator
Dakota Gastroenterology Clinic
03.2018 - 10.2019
- Established strong work network by building professional relationships with physicians and fellow employees
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction
- Scheduled evaluations and procedures for patients
- Coordinated with pharmaceutical representatives and physicians to schedule presentations
- Created and maintained facility documents and records, maintaining accuracy while managing sensitive data
- Communicated with patients with compassion while keeping medical information private
- Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task
- Sent and handled electronic requests for new medication and medication refills
- Received and sent referrals to external clinics
- Responsible for patient intake for clinic patients, including vitals.
Waitress
Monte's Downtown
05.2006 - 12.2015
- Prepared restaurant for opening and closing duties, to include: setting up dining area, polishing stemware, cleaning, and accurate accounting of my earnings to report
- Operated POS terminals to input orders, split bills and calculate totals
- Function independently and as a team to provide a satisfying experience for customers
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits
- Maintained knowledge of menu items, garnishes, ingredients, preparation methods, and origins to assist guests with menu selection
- Addressed concerns or complaints quickly to improve service
- Trained new employees according to fine dining standards.
Education
Business Administration -
Concordia College
Moorhead, MNBusiness Administration/Dental Hygiene -
Minnesota State Community and Technical College
Moorhead, MNH.S. Diploma -
Oak Grove Lutheran High School
Fargo, ND05.2002
Skills
- Microsoft Office proficient
- Detail oriented
- Multitasker
- Team player
- Self-sufficient
- Team leadership
Timeline
Care Service Coordinator
Arkos Health
10.2022 - Current
Nanny
01.2022 - Current
Care Coordinator
Dakota Gastroenterology Clinic
03.2018 - 10.2019
Clinic Coordinator
REMedies 4 Sleep
12.2017 - 01.2020
Non VA Care Coordinator
Fargo VA Healthcare
12.2017 - 01.2020
Waitress
Monte's Downtown
05.2006 - 12.2015
Business Administration -
Concordia College
Business Administration/Dental Hygiene -
Minnesota State Community and Technical College
H.S. Diploma -
Oak Grove Lutheran High School