Summary
Overview
Work History
Education
Skills
Timeline

Kathlyn Waugh

Rosamond,CA

Summary

Resourceful Coordinator possessing outstanding prioritization, multitasking and planning abilities to juggle responsibilities. Systematic and methodical professional offering 13 years of hands-on experience handling various administrative duties and tasks in office setting. Commended and recognized for meticulous file management abilities.

Overview

20
20
years of professional experience

Work History

Private Dog Sitter

Self-employeed
Rosamond, CA
09.2021 - Current
  • Offered every owner exceptional customer service and support as well as top-notch care to each animal.
  • Due to the pandemic and being laid off, returned to college received AS degree in Business Administration.

Agent Support Specialist

Princess Cruises Lines
Valencia, CA
02.2018 - 03.2020
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Event Coordinator/Housing Coordinator

Princess Cruises Lines
Copper Center, AK
03.2017 - 09.2017
  • Documented events with details in customer preferences, financial considerations and successes and failures.
  • Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
  • Brought survey numbers up for the well being of on site housing.

Front Desk Agent/ Employee Morale

Princess Cruises Lines
Copper Center, AK
03.2016 - 09.2016
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.

Night Auditor/Guest Service Representative/Trainer

Holiday Inn Express Hotel Suites
Yreka, CA
10.2015 - 03.2016
  • Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
  • Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.

Housekeeping Supervisor

Princess Cruises
Copper Center, AK
03.2015 - 09.2015
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.

Sales Associate

Aspen Sports
Aspen, CO
11.2014 - 04.2015
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Led, coached and developed employees to achieve sales goals.

Gift Shop Supervisor

Princess Cruises Lines
Copper Center, AK
03.2014 - 09.2014
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Counted and balanced registers.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Customer Service Specialist

Fairchild Medical Center
Yreka, CA
02.2009 - 03.2014
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Conducted training and offered staff development opportunities to decrease process lags.

Customer Service Specialist

Countrywide Home Loans
Lancaster, CA
03.2007 - 02.2009
  • Established positive rapport with customers, managers and customer service team members to maintain a positive and successful work environment.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Evaluated employee job performance and motivated staff to improve productivity.

Customer Service Supervisor/Trainer Coordinator

California Overnight
Burbank, CA
02.2005 - 03.2007
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Boosted confidence of employees by providing skilled training to improve knowledge and productivity.
  • Efficiently analyzed learning needs of departments to set realistic goals and determine training methods.

Trainer/Analyst Trainee/CS Supervisor

Alchemy Communications
Woodland Hills, CA
03.2003 - 08.2005
  • Provided onboarding and coaching to new hires to help each feel comfortable in job positions and prepared to handle various responsibilities.
  • Oversaw new employee hiring and onboarding procedures, developing guidelines, designing standard interviews and participating in selection and training of new hires.
  • Participated in regular meetings with management to assess and address issues and identify and implement improvements.

Education

Associate of Science - Business Administration And Management

Barstow Community College, Barstow, CA
05.2023

Skills

  • Client Relationship Management
  • Honest and Trustworthy
  • Schedule Adherence
  • Strategic Planning
  • Training and Development
  • Processes and Procedures

Timeline

Private Dog Sitter - Self-employeed
09.2021 - Current
Agent Support Specialist - Princess Cruises Lines
02.2018 - 03.2020
Event Coordinator/Housing Coordinator - Princess Cruises Lines
03.2017 - 09.2017
Front Desk Agent/ Employee Morale - Princess Cruises Lines
03.2016 - 09.2016
Night Auditor/Guest Service Representative/Trainer - Holiday Inn Express Hotel Suites
10.2015 - 03.2016
Housekeeping Supervisor - Princess Cruises
03.2015 - 09.2015
Sales Associate - Aspen Sports
11.2014 - 04.2015
Gift Shop Supervisor - Princess Cruises Lines
03.2014 - 09.2014
Customer Service Specialist - Fairchild Medical Center
02.2009 - 03.2014
Customer Service Specialist - Countrywide Home Loans
03.2007 - 02.2009
Customer Service Supervisor/Trainer Coordinator - California Overnight
02.2005 - 03.2007
Trainer/Analyst Trainee/CS Supervisor - Alchemy Communications
03.2003 - 08.2005
Barstow Community College - Associate of Science, Business Administration And Management

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Kathlyn Waugh