Kathrean Norton
Jacksonville,NC
Summary
Dynamic banking professional with a proven track record at Huntington Bank, excelling in customer relationship development and financial transaction oversight. Recognized for attention to detail and professionalism, I effectively resolved customer issues and optimized service quality, ensuring accuracy in cash handling and fostering lasting client trust.
Overview
21
21
years of professional experience
Work History
Bank Teller II
TCF National Bank
04.2019 - 02.2025
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
Bank Teller III/Financial Banker
Huntington Bank
09.2007 - 01.2019
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Learned about customer's financial nand optimized sales opportunities resulting in quality customer service.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Processed customer transactions promptly, minimizing wait times.
Cashier Team Lead
Old Navy, Gap
06.2004 - 02.2007
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Education
Associate of Science - Accounting And Finance
Eastern Michigan University
Ypsilanti, MISkills
- Attention to detail
- Professionalism and courtesy
- Financial Transaction Oversight
- Deposit and withdrawal management
- Money handling
- Cash counting
- Customer relationship development
Timeline
Bank Teller II
TCF National Bank
04.2019 - 02.2025
Bank Teller III/Financial Banker
Huntington Bank
09.2007 - 01.2019
Cashier Team Lead
Old Navy, Gap
06.2004 - 02.2007
Associate of Science - Accounting And Finance
Eastern Michigan University
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