Kathren Maddox
Adrian,MI
Summary
Skilled Food Service Manager with background in overseeing operations, managing staff and ensuring customer satisfaction. Demonstrated strengths in problem-solving, team leadership and operational efficiency. Notably increased performance through strategic planning and quality control. Strong commitment to maintaining high standards of food safety and service.
Overview
7
7
years of professional experience
Work History
Food Service Manager
Aramark
Clinton, MI
08.2019 - Current
- Performed routine maintenance checks on all kitchen equipment including ovens, stoves, refrigerators.
- Maintained records of food inventory, supplies, and equipment.
- Ensured proper portioning and serving of meals according to established standards.
- Monitored quality of dishes served by tasting them periodically throughout the day.
- Supervised daily operations of the kitchen staff to ensure compliance with health and safety regulations.
- Ordered necessary supplies and ingredients on a regular basis to meet operational needs.
- Worked closely with other departments within the organization to ensure smooth delivery of services.
- Assigned tasks and monitored progress of all kitchen personnel.
- Provided ongoing training for new employees on safe food handling practices.
- Adhered to company food, safety, quality and sanitation policies.
- Handled customer complaints and feedback, implementing changes to improve service.
- Managed inventory and rotated food products in storage to avoid spoilage and waste.
- Monitored actions of staff and customers to uphold health and safety standards.
Clubhouse Employee
The Hills Golf Course
Brooklyn, MI
05.2017 - 10.2018
- Processed payments from customers using credit card terminals.
- Performed daily cleaning duties, such as vacuuming, dusting, and mopping floors.
- Set up tables, chairs, audio-visual equipment, and other items needed for special events held at the clubhouse.
- Greeted members and visitors upon arrival to the clubhouse.
- Resolved customer complaints in a professional manner.
- Collected fees from members for various services rendered by the club.
- Monitored facilities to ensure they remain secure when closed.
- Assisted with membership registration and payment processing.
- Handled incoming calls and directed callers to appropriate department or employee.
- Maintained positive working relationship with fellow staff and management.
- Greeted guests and vendors to assist in navigating space.
- Answered phones and routed voicemails to respective employees.
Education
Certification - Phlebotomy
Jackson Career Center
Jackson, MI11-2021
Associate of Applied Science - Surgical Technology
Baker College
Jackson, MI06-2006
High School Diploma -
Central Catholic
Toledo, OH05-1995
Skills
- Food Preparation
- Sanitation
- Food Storage
- ServeSafe Manager
- Food Allergies Awareness
- Attention to Detail
- Critical Thinking
Affiliations
- Swimming
- Walking
- Reading
- Breeding Labrador Retrievers
- Camping
Timeline
Food Service Manager
Aramark
08.2019 - Current
Clubhouse Employee
The Hills Golf Course
05.2017 - 10.2018
Certification - Phlebotomy
Jackson Career Center
Associate of Applied Science - Surgical Technology
Baker College
High School Diploma -
Central Catholic
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