Kathrene Bryant
Yukon,OK
Summary
Industrious Agency Producer adept at facilitating operations and communication between departments. Separates needs from wants, considers costs and makes tough decisions. Offering 20 years of progressive customer service, employee training and interpersonal communication experience. Also a skilled, adaptive learner often implementing and teaching new programs to teams.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Agency Producer
Jeffrey M. Deisering Farmers Agency
Norman, OK
11.2020 - Current
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Met with customers to provide information about available products and policies.
- Finalized sales and collected necessary deposits.
- Conducted annual reviews of existing policies to update information.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Calculated premiums and established payment methods for sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Collected premiums on or before effective date of coverage.
- Remained impartial in order to advise clients based on circumstances.
- Identified and solicited sales prospects in agency databases.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Store Supervisor
The Salvation Army ARC
Oklahoma City, OK
07.2020 - 11.2020
- Conducted inventory analysis to determine optimal stock levels.
- Answered product questions and assisted customers in selection and checkout.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
- Answered questions about store policies and addressed customer concerns.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Liaised with store manager to set up visually appealing layout for store merchandise.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Reviewed daily financial records and reports and identified deficiencies in need of attention.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Worked with store management to implement company safety programs and awareness, reducing workers' compensation costs.
- Oversaw preparation and distribution of promotional materials and flyers.
- Organized shift meetings to communicate and resolve issues for night operations.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Submitted reports to senior management to aid in business decision-making and planning.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Trained team members in successful strategies to meet operational and sales targets.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Recruited, hired and trained over 10 new team members in three months.
- Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
- Recruited, managed and motivated 50-member retail team to give every guest positive and memorable experiences.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Mentored new sales associates to contribute to store's positive culture.
- Researched issues to obtain appropriate answers to customer inquiries.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Promoted business' development by building and maintaining relationships with new clients.
Assistant Manager
Walmart
Edmond, OK
12.2006 - 06.2020
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Achieved recognition for contribution to store success by optimizing sales.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Reduced financial discrepancies by monitoring credit card sales and deposits.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
- Mentored at least 25 team members to enhance professional development and accountability in workplace each shift.
Education
High School Diploma -
Bonner Springs High School
Bonner Springs, KS05.2003
Skills
- Professional Relationships
- Relationship Development
- Administrative Support
- Project Management
- Excellent Communication Talents
- Business Development and Planning
- Active Listening Skills
Certification
- Licensed Property LOA - 10/30/2020 to present
- Licensed Casualty LOA - 10/30/2020 to present
- Licensed Accident & Health or Sickness LOA - 10/30/2020 to present
- Licensed Life LOA - 10/30/2020 to present
- Licensed Food Safety Professional - 11/08/2017 to present
Timeline
Agency Producer
Jeffrey M. Deisering Farmers Agency
11.2020 - Current
Store Supervisor
The Salvation Army ARC
07.2020 - 11.2020
Assistant Manager
Walmart
12.2006 - 06.2020
High School Diploma -
Bonner Springs High School
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