Kathrin Clark
Grand Island,FL
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
50
50
years of professional experience
1
1
Certification
Work History
Account Manager
IIL
04.2002 - 12.2014
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Developed and implemented strategies to increase client retention.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
Project Manager
Amadeus
02.1965 - 11.2001
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Provided detailed project status updates to stakeholders and executive management.
- Identified plans and resources required to meet project goals and objectives.
- Prepared and submitted project invoices for review and approval.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Education
No Degree - French Language And Literature
09.1966
No Degree - French Language And Literature
05.1966
High School Diploma -
05.1962
Attended 4 years of boarding school at George School (a top 10 prep school). Studied French, literature, art, history, English, and math. Started a lifelong hobby of working with pottery.
Skills
- Excellent Negotiating Tactics
- Reporting
- Account Servicing Skills
- Accounts Payable and Accounts Receivable
- Time Management
- Client Relations
- Business Development and Planning
- Documentation
- Overcoming Objections
- Customer Rapport
- Business Negotiation
- Customer Satisfaction
Certification
PMP
Languages
Spanish
Native or Bilingual
French
Native or Bilingual
Timeline
Account Manager - IIL
04.2002 - 12.2014
Barnard College - No Degree, French Language And Literature
Columbia University in The City of New York - No Degree, French Language And Literature
George School - High School Diploma,
Project Manager - Amadeus
02.1965 - 11.2001
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