- Volunteering at community kitchens and food-related charities
- Enjoy participating in walking for overall physical and mental well-being
- I enjoy helping others and giving back to the community
KATHRINA TANDINGAN BALBUENA
Dixon,CA
Summary
Experienced professional transcriptionist with a proven track record of accurately converting audio to text. Possesses exceptional active listening skills, meticulous attention to detail, and a commitment to maintaining confidentiality. A valuable team player who easily adapts to changing requirements and consistently delivers high-quality results. Known for reliability and efficiency, with a strong focus on producing clear and error-free transcripts. Additionally, brings valuable customer service and cashier experience in the food industry, along with expertise in food serving within fine dining restaurants in senior living residences.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Volunteer
St. Vincent FoodLocker: Saint Peter’s Catholic Church
04.2014 - Current
- Food Distribution: responsible for unloading, packing and repacking basic food needs such as 3 to 4 bags of bread and a bag of vegetables and groceries for distribution to each low-income family in the community
- Teamwork: responsible for coordinating the organization of goods, praying for each member of the FoodLocker team, and providing morale and spiritual support to fellow volunteers and parishioners
Food Server/Dishwasher
Calson Management LLC
08.2024 - 02.2025
- Food Server: responsible for taking orders from and serving world class cuisine to The Farmstead Senior Living residents, resulting in happy and satisfied Independent and Assisted Living individuals
- Dishwasher: responsible for collecting used dishes, utilizing a dishwasher to clean them; responsible for kitchen and dining room cleanup; helping co-workers become better at their job performance, making for better teamwork and best work outcomes
Crew Team Member
McDonald’s
10.2023 - 01.2024
- Front Counter Customer Service: responsible for inputting 14 customer food orders per hour on the transaction register, paving the way to made-to-order servings, as the customer expressly requests
- Other Work Assigned: responsible for cleaning tables, checking the drink station, checking that the bathroom and cashier work area are clean; responsible for handing out fresh, hot food at the curbside pickup area; maintaining relationships with customers and co-workers with a friendly, upbeat and positive attitude
Program Technician
State Compensation Insurance Fund
04.2007 - 12.2011
- Customer Service: responsible for answering 10 claimant calls per hour regarding medical providers and patient bills; recording call details and managing callbacks; reporting to the desk supervisor any call or billing issues that need to be escalated to the necessary Automated Bill Review authorities
- Bill Reimbursement: responsible for paying 10 bills of doctors, medical providers and patients per hour, using recommended company software and knowledge-based manuals to back up payments; maintaining relationships with co-workers and supervisors; helping teammates overcome work challenges, answer questions and manage physical and workstation fitness; reporting to the team supervisor all workload issues, training and claims management, making for a smoother, more productive flow of training and facility of work
Teacher Assistant
Pittsburg Unified School District
04.2006 - 04.2007
- Teacher Aide: responsible for helping the Lead Teacher of Special Needs Class to assist preschoolers in learning songs, reading flash cards, listening to music, playing simple games; helping the students with basic tasks of putting on sweaters, eating, washing their hands, using the bathroom, etc., eliciting a positive, energetic, and happy atmosphere for the kids; coordinating their routine care with other teachers; maintaining relationships daily, especially with school authorities and the children’s parents
Freelance Tutor
Quezon City, Philippines
06.1992 - 04.2004
- English Teacher: responsible for instructing local and exchange students on basic English grammar, reading, creative writing, making for a simplified, happy, satisfied knowledge of a new language
Transcriptionist
International Research Company
06.1995 - 08.1995
- Audio to Text Transcriptionist: responsible for writing down taped recordings of customers on various food preferences; keeping assistance with a supervisor and other co-workers in the office
Library Student Assistant
University of the Philippines in Quezon City
06.1991 - 04.1992
- Desk Worker: responsible for lending important books and journals to faculty and students; recording 10 books per hour of bibliographic data; filing lost and found books; assisting students daily in their search for classroom topics on Social Sciences; maintaining relationships while assisting faculty, staff and students in every study and work need
Education
Bachelor of Arts - English
University of the Philippines
11.2001
Skills
- Types 25-40 wpm
- Teaching
- Food Distribution
- Proofreading
- Creative Writing
- Tutoring
- Dishwashing
- Cashier
- Transcription
- Food Server
- Word
- Basic search
- Self-motivation and discipline
- Order taking
- Professional attitude
- Multitasking and organization
Evaluation
- Experience in Food Server and Dishwasher capacities for some Senior Living Residences.
- More than 5 years of organization and distribution of food packages to needy families.
- More than 2 years of timely, efficient, and guidelines-based reimbursement of claims in Automated Bill Review.
- Experience in customer service and front counter cashier in a renowned fastfood restaurant.
- Assistance to special needs children in learning, hygiene, and achieving emotional and intellectual balance.
- Assistance to teachers, students and staff in literature and basic research needs.
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
Interests
Timeline
Food Server/Dishwasher
Calson Management LLC
08.2024 - 02.2025
Crew Team Member
McDonald’s
10.2023 - 01.2024
Volunteer
St. Vincent FoodLocker: Saint Peter’s Catholic Church
04.2014 - Current
Program Technician
State Compensation Insurance Fund
04.2007 - 12.2011
Teacher Assistant
Pittsburg Unified School District
04.2006 - 04.2007
Transcriptionist
International Research Company
06.1995 - 08.1995
Freelance Tutor
Quezon City, Philippines
06.1992 - 04.2004
Library Student Assistant
University of the Philippines in Quezon City
06.1991 - 04.1992
- ServSafe Food Handler Certification - National Restaurant Association.
Bachelor of Arts - English
University of the Philippines
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