Kathrine Chambers
Crandall,US
Summary
Dynamic Underwriting Service Assistant with over 11 years of experience in data entry, application processing, and operations support. Recognized for enhancing team efficiency and streamlining communication. Expertise in developing standard operating procedures (SOPs) and delivering exceptional support through chat and email, consistently contributing to process improvement and elevated stakeholder satisfaction. Committed to leveraging extensive skills in data entry to drive operational success while fostering a collaborative team environment. Proven ability to adapt to evolving challenges and implement innovative solutions that enhance overall productivity.
Overview
20
20
years of professional experience
Work History
Underwriting Service Assistant
State Farm
05.2024 - Current
- Support Auto underwriting with precise data entry and risk analysis, boosting team efficiency.
- Coordinate team workflows, ensuring timely project updates to stakeholders.
- Implement process improvements, achieving measurable efficiency gains.
- Fostered team collaboration to streamline communication, enhancing project transparency and ensuring timely updates for stakeholders.
Application Resource Team (ART)
Willis Towers Watson
09.2014 - 02.2024
- Managed comprehensive online application processes and data entry, ensuring accuracy and efficiency in Medicare claims reimbursements.
- Developed and updated application guides and training materials, contributing to the enhancement of team knowledge and process standardization.
- Collaborated with cross-functional teams and provided support to supervisors, playing a key role in the execution of departmental projects.
- REMOTE
ACSR I-III/Operations Subject Matter Expert (SME)
Willis Towers Watson
01.2014 - 01.2018
- Delivered comprehensive support for Medicare benefit applications, ensuring accuracy in data entry and prompt assistance through phone, chat, and email, achieving a perfect score in all performance evaluations.
- Developed and implemented Standard Operating Procedures (SOP) documentation, contributing to the streamlining of process efficiency and knowledge sharing.
- Conducted training for supervisory staff, enhancing team capabilities and ensuring adherence to best practices in operations management.
Office Assistant
The Vince Hagan Company
04.2014 - 06.2014
- Streamlined the purchasing process by expediting orders, contributing to a more efficient workflow within the purchasing department.
- Coordinated logistics by scheduling appointments and managing travel arrangements, ensuring seamless operational support.
Administrative Assistant/New Business Specialist
Financial Benefit Services, LLC
02.2006 - 05.2007
- Managed new insurance product applications, efficiently resolving related issues and addressing customer inquiries and complaints.
- Provided comprehensive administrative support to executive team, facilitating the creation of Request for Proposals (RFPs) and managing the integration and operation of an online HR enrollment platform.
- Streamlined office efficiency by effectively handling incoming calls and coordinating the distribution of mail and the procurement of office supplies.
Traffic Coordinator/Purchasing
Aircraft Ducting Repair, Inc.
09.2005 - 01.2006
- Coordinated logistics and managed communication, ensuring accurate purchase order creation and material procurement to support operational efficiency.
- Identified, analyzed, and resolved discrepancies in product transactions, streamlining processes for returns and exchanges across multiple departments.
- Partnered closely with cross-functional teams such as finance, procurement, or logistics to ensure alignment on key objectives related to traffic coordination responsibilities.
Education
High School Diploma -
Forney High School
05-1999
Skills
- Consistently reliable
- Dependable in responsibilities
- Efficiency in high-pressure situations
- Strong communication skills
- Skilled in formatting and editing with Microsoft Word
- Advanced Excel proficiency
- PowerPoint
- Data Analysis
- Effective time management
- Analytical problem-solving
- Responsive to new challenges
Timeline
Underwriting Service Assistant
State Farm
05.2024 - Current
Application Resource Team (ART)
Willis Towers Watson
09.2014 - 02.2024
Office Assistant
The Vince Hagan Company
04.2014 - 06.2014
ACSR I-III/Operations Subject Matter Expert (SME)
Willis Towers Watson
01.2014 - 01.2018
Administrative Assistant/New Business Specialist
Financial Benefit Services, LLC
02.2006 - 05.2007
Traffic Coordinator/Purchasing
Aircraft Ducting Repair, Inc.
09.2005 - 01.2006
High School Diploma -
Forney High School
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