Kathrine Chelminiak
Mishawaka,IN
Summary
To obtain a position where I can develop and grow professionally in a career setting that uses my customer service oriented experience.
Overview
19
19
years of professional experience
Work History
Relationship Banker
Old National Bank
09.2023 - Current
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
- Managed multiple customer accounts efficiently, ensuring accurate record-keeping and timely resolution of issues.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Fostered a positive working environment by actively participating in team meetings and supporting colleagues in their professional development.
Personal Banker/Client Service Associate
PNC Bank/Private Banking
09.2016 - 07.2023
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Conducted regular audits of cash handling procedures, minimizing risk exposure for the branch.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
Store Manager
Family Video
03.2010 - 09.2016
- Develop and maintain a positive workforce in a customer service oriented business
- Involved with maintaining the physical appearance of their stores and ensuring quality service to customers
- Scheduling and daily tasks required for operation of a retail store
- Responsible for operating store, training and hiring
- Maintain current reports for daily, weekly, monthly tracking to meet goals and sales objectives.
Assistant Manager
Journey’s Kids
07.2006 - 03.2010
- Maintain and train a sales force in a retail environment that will result in meeting goals that are profitable
- Merchandising and customer service oriented tasks by keeping store front presentable to the standards set forth by corporate
- Responsible for operating store while manager is not on duty
- Maintain daily paperwork for sales reports and weekly scheduling of staff members to ensure adequate coverage based on sales.
Cashier/Gate Attendant
Mishawaka Parks Department
11.2004 - 07.2006
- Maintained entry gate for customers attending park/ice rink
- Assisted in maintaining equipment and park property
- Provided safety measures as a Rink Guard.
Education
High School Diploma - Accounting and computer
Mishawaka High School
Mishawaka, IN05.2006
Skills
- Financial Advising
- Relationship building and management
- Policy development and implementation
- Recordkeeping requirements
- Creative Thinking
- Cash Flow Management
- Cash Handling
- Money Handling
- Customer Service-Oriented
- Resourcefulness
- Organizational Skills
- Problem-Solving
Computer Software Skills
- Microsoft Office 2010: Word
- Power Point
- Outlook
- SharePoint
- Excel
Timeline
Relationship Banker
Old National Bank
09.2023 - Current
Personal Banker/Client Service Associate
PNC Bank/Private Banking
09.2016 - 07.2023
Store Manager
Family Video
03.2010 - 09.2016
Assistant Manager
Journey’s Kids
07.2006 - 03.2010
Cashier/Gate Attendant
Mishawaka Parks Department
11.2004 - 07.2006
High School Diploma - Accounting and computer
Mishawaka High School
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