Kathrine Cook
Dozier,AL
Summary
Dynamic Sales Executive with a proven track record, excelling in performance monitoring and customer engagement. Adept at coaching teams to exceed sales goals, leveraging strong decision-making skills to drive profitability. Recognized for cultivating lasting customer relationships and optimizing promotional planning to enhance business success.
Highly organized and accomplished manager well-versed in monitoring market conditions and retail industry changes to promote product and service options to customers. Gifted in building connections, demonstrating products, and maintaining consistent sales. Persuasive negotiator with a forward-thinking and performance-oriented nature.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sales Executive
Katstorm Photography
05.2024 - 12.2025
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Connected customers with services based on individual needs and vendor capabilities.
- Tracked market and industry trends, regulations and practices through trade shows and publications.
Retail Store Manager
Sears Holdings - Kmart Division
10.2016 - 11.2017
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Managed store organization, maintenance, and purchasing functions.
- Submitted orders for new inventory.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Optimized store displays and appearance via strategic merchandising.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Assistant Store Manager
Sears Holdings - Kmart Division
03.2013 - 10.2016
- Responsible for day to day operations of the store as required by corporate standards to drive profitability.
- Provide disciplined leadership, including setting clear expectations and holding the team and myself accountable for results.
- Utilize the Playbook and the Weekly Walk processes to develop and prioritize action plans with timely follow-up.
- Execute customer-focused strategies, policies, and programs as measured by Customer Satisfaction Survey data and comments.
- Select, develop, and manage the performance of individuals and teams, measured by appropriate performance reports/scorecard, retention, internal promotions, training completion, and associate survey results, also attract, hire, and on-board store staff.
- Execute the business plan consistently across all departments and provide ongoing feedback.
- Consistently deliver acceptable compliance scores as measured by the District Manager in the Standards-Based Store Visit.
- Focus and invest time on customer-facing activities and processes.
- Ensure the store is operationally certified, and every associate is certified to do his/her job.
- Monitor and proactively address outliers, e.g., customer satisfaction, sales, controllable costs, profit, margin, operational processes, and compliance against plan and/or established standards.
- Uphold the Company return policy and Pledge of Fairness.
- Create and maintain a culture of winning that resonates with associates in a positive atmosphere.
Integrated Retail Sales and Fashion Lead
Sears Holdings - Kmart Division
03.2008 - 03.2013
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Paid attention to detail while completing assignments.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Provided professional services and support in a dynamic work environment.
- Gained extensive knowledge in data entry, analysis and reporting.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked flexible hours across night, weekend, and holiday shifts.
- Gained strong leadership skills by managing projects from start to finish.
Education
Associate of Science - Business Management & Marketing
St. John's River State College
Orange Park, FLHigh School Diploma -
Florida Dept of Eduction
Orange Park, FLSkills
- Performance monitoring
- Promotional planning
- Coaching and mentoring
- Advertising and marketing
- Dependable and reliable
- Staff management
- Financial oversight
- Decision-making skill
- Store maintenance
- Operations oversight
- Stockroom management
- Store opening and closing
- Strong multi-tasking
- Merchandise planning
- Pricing and markdowns
- Shift scheduling
- Upselling and cross selling
- Customer service and engagement
Accomplishments
When becoming the Retail Store Manager, I inherited a Full Line store that had been without a manager for 5 months, the store was short-staffed in integral positions and trending 22% below LYS. I immediately staffed key positions and looked for opportunities for sales growth. I expanded the team sports and saw a sales recapture & growth of 42% in the 1st 3 months. I increased promotion of our Leasing program and expanded the TV’s, Mattresses, Furniture, and Large Appliance categories by 27% and cut VE by 39% during my term.
During my time as the Integrated Retail lead my responsibility was to oversee the day-to-day operations of MyGofer.com and Kmart.com online order processes within our store
During 2010, I had the second-highest volume of sales in the country, coming in second only to our corporate store in Hoffman Estates. I was also able to build a strong customer base with in our community with a lot of the non-profit organizations that drove an $80,000 holiday sales increase. The store continued to retain and work with those groups during the holidays to drive additional sales up until store closing.
Certification
Store Manager Academy, Sears Holdings Corp, Issued Apr 2017
Assistant Store Manager Academy, Sears Holdings Corp, Issued Jun 2016
Timeline
Sales Executive
Katstorm Photography
05.2024 - 12.2025
Retail Store Manager
Sears Holdings - Kmart Division
10.2016 - 11.2017
Assistant Store Manager
Sears Holdings - Kmart Division
03.2013 - 10.2016
Integrated Retail Sales and Fashion Lead
Sears Holdings - Kmart Division
03.2008 - 03.2013
Associate of Science - Business Management & Marketing
St. John's River State College
High School Diploma -
Florida Dept of Eduction
Honors & Awards
Best Maintenance Standards, Issued by Sears Holdings · Jan 2013
Best Fashion Presentation, Issued by Sears Holdings · Jan 2012
Customer Service Diamond Pin, Issued by Sears Holdings · Jan 2012
Best Christmas Atmosphere, Issued by Sears Holdings · Jan 2011
Best Maintenance Standards, Issued by Sears Holdings · Jan 2011
Customer Service Gold Pin, Issued by Sears Holdings · Jan 2011
5-Star Customer Service Ribbon, Issued by Sears Holdings · Jan 2010
Customer Service Associate of the Year, Issued by Sears Holdings · Jan 2009