KATHRINE COX
Puyallup,WA
Summary
Experienced HVAC Service Technician with five years of experience in residential and commercial HVAC systems. Known for reliability, problem-solving, and a strong commitment to safety. Currently advancing technical knowledge through boiler operator coursework and continuing education.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Commercial HVAC Service Technician
Total System Services
Tukwila, Washington
07.2025 - Current
- Diagnose issues in commercial HVAC equipment, and perform necessary repairs.
- Perform routine maintenance on RTUs, mini splits, and WSHPs.
- Document service activities accurately in the company database for record-keeping.
HVAC SERVICE TECHNICIAN
Treat's Heating & Cooling
Enumclaw , Washington
10.2024 - 06.2025
- Diagnose problems with residential and light commercial HVAC systems to determine necessary repairs.
- Perform routine maintenance on heating and cooling equipment to ensure efficiency.
- Communicate and coordinate with dispatch to provide timely service.
- Keep accurate service records for all jobs performed.
HVAC Service Technician
All Weather Heating & Cooling
Port Angeles, USA
09.2020 - 09.2024
- Diagnose and repair residential and light commercial HVAC equipment.
- Attend manufacturer-provided classes to keep current on new and existing equipment.
- Perform startup and commissioning on all new installs.
- Maintain accurate records of service calls and customer interactions for training and accountability purposes.
- Decrease callbacks for the service department by coordinating training for the department.
- Updated the company's price book to regain profit margins.
Dispatcher
All Weather Heating & Cooling
Port Angeles, USA
12.2019 - 09.2020
- Responded to all inquiries for HVAC maintenance, service, and repairs.
- Coordinated with customers and technicians to provide prompt service.
- Ordered all service stock items and all repair components, working directly with distributors to find OEM components when necessary.
- Located resources for technicians, including technical support contact information, parts lists, parts diagrams, and install/service manuals.
Education
Certificate of Completion - HVAC Service
Ultimate Technical Academy
Little Rock, AR06.2021
Certificate of Completion - HVAC Installation and Repair
Lennox BuildATech
Online02.2021
Skills
- Comfort Systems 15-40 tons (RTUs, split systems, VRF, heat pumps, gas furnaces)
- Water source heat pumps
- Exhaust fans and make-up air units
- Introductory exposure to boilers (Grade 4 license prep in progress)
Certification
- 06A Electrical License
- 06A Electrical Administrator
- EPA 608 - Universal
- OSHA 10
- NATE
- CPR
Timeline
Commercial HVAC Service Technician
Total System Services
07.2025 - Current
HVAC SERVICE TECHNICIAN
Treat's Heating & Cooling
10.2024 - 06.2025
HVAC Service Technician
All Weather Heating & Cooling
09.2020 - 09.2024
Dispatcher
All Weather Heating & Cooling
12.2019 - 09.2020
Certificate of Completion - HVAC Service
Ultimate Technical Academy
Certificate of Completion - HVAC Installation and Repair
Lennox BuildATech