Summary
Overview
Work History
Education
Skills
Certification
Timeline
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KATHRINE COX

Puyallup,WA

Summary

Experienced HVAC Service Technician with five years of experience in residential and commercial HVAC systems. Known for reliability, problem-solving, and a strong commitment to safety. Currently advancing technical knowledge through boiler operator coursework and continuing education.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Commercial HVAC Service Technician

Total System Services
Tukwila, Washington
07.2025 - Current
  • Diagnose issues in commercial HVAC equipment, and perform necessary repairs.
  • Perform routine maintenance on RTUs, mini splits, and WSHPs.
  • Document service activities accurately in the company database for record-keeping.

HVAC SERVICE TECHNICIAN

Treat's Heating & Cooling
Enumclaw , Washington
10.2024 - 06.2025
  • Diagnose problems with residential and light commercial HVAC systems to determine necessary repairs.
  • Perform routine maintenance on heating and cooling equipment to ensure efficiency.
  • Communicate and coordinate with dispatch to provide timely service.
  • Keep accurate service records for all jobs performed.

HVAC Service Technician

All Weather Heating & Cooling
Port Angeles, USA
09.2020 - 09.2024
  • Diagnose and repair residential and light commercial HVAC equipment.
  • Attend manufacturer-provided classes to keep current on new and existing equipment.
  • Perform startup and commissioning on all new installs.
  • Maintain accurate records of service calls and customer interactions for training and accountability purposes.
  • Decrease callbacks for the service department by coordinating training for the department.
  • Updated the company's price book to regain profit margins.

Dispatcher

All Weather Heating & Cooling
Port Angeles, USA
12.2019 - 09.2020
  • Responded to all inquiries for HVAC maintenance, service, and repairs.
  • Coordinated with customers and technicians to provide prompt service.
  • Ordered all service stock items and all repair components, working directly with distributors to find OEM components when necessary.
  • Located resources for technicians, including technical support contact information, parts lists, parts diagrams, and install/service manuals.

Education

Certificate of Completion - HVAC Service

Ultimate Technical Academy
Little Rock, AR
06.2021

Certificate of Completion - HVAC Installation and Repair

Lennox BuildATech
Online
02.2021

Skills

  • Comfort Systems 15-40 tons (RTUs, split systems, VRF, heat pumps, gas furnaces)
  • Water source heat pumps
  • Exhaust fans and make-up air units
  • Introductory exposure to boilers (Grade 4 license prep in progress)

Certification

  • 06A Electrical License
  • 06A Electrical Administrator
  • EPA 608 - Universal
  • OSHA 10
  • NATE
  • CPR

Timeline

Commercial HVAC Service Technician

Total System Services
07.2025 - Current

HVAC SERVICE TECHNICIAN

Treat's Heating & Cooling
10.2024 - 06.2025

HVAC Service Technician

All Weather Heating & Cooling
09.2020 - 09.2024

Dispatcher

All Weather Heating & Cooling
12.2019 - 09.2020

Certificate of Completion - HVAC Service

Ultimate Technical Academy

Certificate of Completion - HVAC Installation and Repair

Lennox BuildATech
KATHRINE COX