Kathrine Dunford
Riverside,CA
Summary
Versatile and dynamic, with a proven track record in customer service and the United States Air Force Reserve, I excel in food safety compliance and team cooperation. Renowned for enhancing customer satisfaction through innovative designs and efficient operations, I consistently improve service delivery and operational efficiency, showcasing continuous learning and adaptation. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Air Transportation Specialist
United States Air Force Reserve
10.2010 - 10.2016
- Adhered to established protocols and safety procedures for loading and transporting potentially hazardous cargo.
- Enhanced air transportation efficiency by coordinating and managing cargo movement procedures.
- Fostered military transportation safety and efficiency.
- Collaborated with crew chief to coordinate fitting and alignment of heavy parts.
- Provided exceptional customer service, resolving passenger concerns promptly and professionally.
- Trained new team members on company policies, procedures, and best practices for efficient air transportation operations.
Cake Decorator
Vons Grocery Store
10.2005 - 08.2006
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
- Collaborated with the baking team to ensure seamless production of cakes, resulting in increased efficiency.
- Improved bakery sales by creating innovative cake designs for holidays and special events.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Precisely arranged display cases throughout workday to highlight finished products.
Cake Decorating Instructor
Michaels
09.2006 - 03.2013
- Ensured student success by breaking down complex techniques into manageable steps and offering individualized support as needed.
- Incorporated time management strategies into lessons, enabling students to efficiently complete intricate designs within tight deadlines.
- Continuously improved course content by staying current with industry trends, tools, and techniques in the field of cake decorating.
- Met training needs with well-organized, factual programs based on contemporary requirements.
Barista
Starbucks
02.2009 - 11.2011
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Used POS system to accurately enter orders and process payments.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
Cook
Gerards French Restaurant
02.2006 - 03.2008
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Managed opening and closing shift kitchen tasks.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Bookkeeper
Michaels
10.2006 - 02.2008
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Completed payroll for employees and maintained detailed records of procedures.
- Maintained and processed invoices, deposits, and money logs.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Provided support during audits by supplying requested documentation promptly and accurately.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
Education
Associate Of Arts And Sciences - Culinary Arts/Art Education
Riverside City College
Riverside, CASkills
- Food handling safety
- Precise Hand-Eye Coordination
- Food Safety Compliance
- Food Production
- Continuous Learning and Adaptation
- Hospitality and accommodation
- Reliable and Responsible
- Team Cooperation
- Customer Service
- Kitchen Safety
Timeline
Air Transportation Specialist
United States Air Force Reserve
10.2010 - 10.2016
Barista
Starbucks
02.2009 - 11.2011
Bookkeeper
Michaels
10.2006 - 02.2008
Cake Decorating Instructor
Michaels
09.2006 - 03.2013
Cook
Gerards French Restaurant
02.2006 - 03.2008
Cake Decorator
Vons Grocery Store
10.2005 - 08.2006
Associate Of Arts And Sciences - Culinary Arts/Art Education
Riverside City College
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