Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kathrine Janssen

Springville

Summary

Highly organized and adaptable professional with a strong background in healthcare, human resources, and union leadership. Proven ability to manage complex medical case coordination, lead cross-functional teams, and ensure compliance with federal regulations. Recognized for exceptional communication, critical thinking, and problem-solving skills. Adept at process improvement, employee advocacy, and fostering collaborative work environments.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Medical Case Coordinator

Norfolk Southern
01.2025 - Current

· Reviews and ensures completeness of all Federal and company physical examination reports. Forwards all physical examination reports to the Occupational Health Nurse (OHN) for review.

· Obtains necessary medical records from the applicant, employee or health care provider as directed by the OHN.

· Tracks and monitors medical data and suspensions.

· Coordinates periodic physical examinations per company guidelines.

· Interacts with internal and external customers relative to the work status of applicants and employees.

Lead Medical Case Coordinator – HR Department

Norfolk Southern
09.2023 - 01.2025
  • Lead and manage federal and company physical exam reviews to ensure compliance.
  • Support middle management in process development and implementation.
  • Provide coaching and mentoring to new team members.
  • Liaise with vendors and manage key relationships (e.g., CHSI).
  • Lead projects including Forge communications and coordination with Conrail, CSX, and WSSB.
  • Compile and analyze daily reports to optimize team workflow.
  • Assist with escalated employee calls and complex case resolutions.

Medical Case Coordinator – HR Department

Norfolk Southern
12.2021 - 09.2023
  • Reviewed and processed physical exams in compliance with FRA and company standards.
  • Coordinated with internal teams and external providers for timely documentation.
  • Tracked medical data and managed periodic physicals.
  • Supported pre-employment processes and applicant onboarding.

Licensed Practical Nurse (LPN)

East Tennessee Children’s Hospital
04.2021 - 12.2021
  • Delivered outpatient care in a high-volume pediatric clinic.
  • Conducted patient assessments, administered treatments, and performed triage.
  • Managed weekend on-call responsibilities and escalated urgent cases.

LPN II – Neurology

SIU Neurology
04.2017 - 03.2020
  • Supported complex adult neurology patients across 30+ counties.
  • Coordinated ALS clinic and infusion scheduling for neurological conditions.
  • Delivered patient education and managed high-volume clinical operations.

LPN – Pediatrics

SIU Pediatrics
09.2012 - 04.2017
  • Specialized in pediatric pulmonology and cystic fibrosis care.
  • Coordinated multidisciplinary care teams and managed clinic logistics.
  • Served as Union Steward for 4 years, advocating for labor rights and contract negotiations.

Education

BBA - Human Resources

DeVry University
Chicago
09-2026

Associate of Science - Licensed Practical Nursing

Capital Area School of Practical Nursing
Springfield, IL
01-2005

Skills

  • Time management
  • Leadership & Team Development
  • HR Compliance & Medical Case Coordination
  • FRA regulations compliance
  • HIPAA Compliance & Confidential Records Handling
  • Proficient in Microsoft Office
  • Union Stewardship & Labor Relations
  • Process Improvement & Change Management
  • Effective written communication
  • Vendor & Stakeholder Relations

Certification

  • Licensed Practical Nurse - 2005-2025

Timeline

Medical Case Coordinator

Norfolk Southern
01.2025 - Current

Lead Medical Case Coordinator – HR Department

Norfolk Southern
09.2023 - 01.2025

Medical Case Coordinator – HR Department

Norfolk Southern
12.2021 - 09.2023

Licensed Practical Nurse (LPN)

East Tennessee Children’s Hospital
04.2021 - 12.2021

LPN II – Neurology

SIU Neurology
04.2017 - 03.2020

LPN – Pediatrics

SIU Pediatrics
09.2012 - 04.2017

BBA - Human Resources

DeVry University

Associate of Science - Licensed Practical Nursing

Capital Area School of Practical Nursing