Kathrine McKinnon
Goldsboro,NC
Summary
Dedicated employee known for punctuality, work ethic and willingness to go beyond the expected pursuing employment options where good customer service and positive attitude will make a difference.
Overview
10
10
years of professional experience
Work History
Restaurant Manager
Applebee's Neighborhood Grill & Bar
Goldsboro, NC
04.2021 - Current
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Ensured compliance with all food safety regulations and sanitation standards.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Maintained detailed records of sales transactions and daily shift reports.
- Adhered to all health department regulations regarding food storage and preparation.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Managed accounts payable, accounts receivable and payroll.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
Server /Bartender
Applebee's
Goldsboro, NC
03.2017 - 04.2021
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items
- Operated POS terminals to input orders, split bills and calculate totals
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied
- Upsold customers and optimized table-turns
- Completed closing duties by emptying trash, safeguarding alcohol
- Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification
- Assisted customers in selecting appetizers, entrees and desserts
- Promoted desserts, appetizers and specialty drinks to optimize sales
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages
- Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar
- Welcomed guests with personable attitude and smile
- Greeted newly seated guests quickly and efficiently
- Processed customers' payments and provided receipts
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution
- Checked on guests to verify satisfaction with meals.
Sales Manager
Trade It
Goldsboro, NC
02.2016 - 03.2017
- Led quality assurance initiatives to increase revenue by implementing efficient practices and sales techniques
- Hired and motivated team members
- Kept up with latest trends and recommended enhancements to company
- Supported all sales team members to drive growth and development
- Achieve growth and hit sales targets by successfully managing the sales team
- Marketing newer items received in the store (Store Facebook Page) Knowledgeable of company policies and procedures and assisting store manager in enforcing them
- Ensure cash handling procedures are followed at all times according to company policy
- Approve discounts, returns, exchanges
- Responsible for the timely and safe deposits of all the store funds to designated bank
- Responsible for proper processing of all daily and weekly paperwork and balancing registers at the end of every shift
- Managing and making schedules that flow for the whole department
- Evaluate performance of sales staff.
Administrative Assistant
Furniture Fair
Goldsboro, NC
05.2014 - 02.2016
- Greeted visitors or callers daily to handle inquiries or direct to appropriate persons
- Manage receptionist area
- Connected telephone calls to the proper department
- Filling back ordered merchandise from the wearhouse
- Dispersed incoming and outgoing mail to correct recipients throughout the office
- Organized files, faxed and emailed reports, scanned documents
- Performed credit checks and assisted guests with filling out credit applications
- Processed payments and sales orders for all of the customers and staff in the store
- In charge of exchanging merchandise and customer service issues.
Education
High School Diploma -
Kadena High School
06.2013
Some College (No Degree) - Finance
Wayne Community College
Goldsboro, NCSkills
- Staff Management
- Schedule Coordination
- Operations Management
- Complaint resolution
- Brand standards promotion
- Organization and prioritization
- Adaptable
- Expense Tracking
- Money Handling
- Profit and loss
- Inventory Control
- Stable work history
- ServeSafe Manager
- Coaching and Mentoring
References
References available upon request.
Timeline
Restaurant Manager
Applebee's Neighborhood Grill & Bar
04.2021 - Current
Server /Bartender
Applebee's
03.2017 - 04.2021
Sales Manager
Trade It
02.2016 - 03.2017
Administrative Assistant
Furniture Fair
05.2014 - 02.2016
High School Diploma -
Kadena High School
Some College (No Degree) - Finance
Wayne Community College
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