Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Kathrine McKinnon

Woodstock,VA

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

General Manager

Anytime Fitness
Strasburg, VA
07.2024 - Current
  • Developed and implemented operational policies and procedures to ensure compliance with company standards.
  • Organized promotional events to attract new members and retain existing ones.
  • Handled daily administrative tasks including filing paperwork and responding to emails.
  • Ensured the gym had all necessary equipment to maintain safety and efficiency standards.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer complaints in a timely manner while upholding company policies.
  • Developed marketing campaigns to increase membership base and revenue streams.
  • Answered customer questions regarding account discrepancies or problems.
  • Updated collection databases and systems with payment arrangements and notes.

AGM

Applebee's Neighborhood Grill & Bar
Goldsboro, NC
03.2017 - 08.2024
  • Optimized profits by controlling food, beverage and labor costs.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored stock levels of ingredients to ensure the timely delivery of fresh products.
  • Analyzed financial statements to identify areas of improvement or cost savings opportunities.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Adhered to all health department regulations regarding food storage and preparation.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Conducted weekly team meetings to discuss performance issues and provide feedback.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Managed accounts payable, accounts receivable and payroll.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.

Administrative Assistant

Furniture Fair
Goldsboro, NC
03.2015 - 03.2017
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Scheduled appointments between clients and customers and internal staff members.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Processed invoices for payment using accounting software applications.
  • Maintained inventory of office supplies and placed orders when necessary.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.

Education

High School Diploma -

Kadena High School
Okinawa, Japan
06-2013

Associate of Applied Science - Medical Assisting

Laurel Ridge Community College

Skills

  • Leadership and team building
  • Advertising and marketing
  • Facility management
  • Employee scheduling
  • Performance analysis
  • Staff training and development
  • Purchasing
  • Collection strategies
  • Social media engagement
  • Goal oriented
  • Inventory tracking
  • Point of sale operation

Certification

  • Servsafe Manager
  • Adult, Child, and Baby First Aid/CPR/AED

References

References available upon request.

Timeline

General Manager

Anytime Fitness
07.2024 - Current

AGM

Applebee's Neighborhood Grill & Bar
03.2017 - 08.2024

Administrative Assistant

Furniture Fair
03.2015 - 03.2017

High School Diploma -

Kadena High School

Associate of Applied Science - Medical Assisting

Laurel Ridge Community College

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Kathrine McKinnon