Kathrine Walker
Weatherford,TX
Summary
Friendly and energetic Child Educator with 2 years in early childhood education. Motivated to help children develop social, academic, and creative abilities to foster well-being and progress. Well-versed in developmental milestones and activities to promote curiosity and engagement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Pre-K Teacher
Barrel of Monkeys Christian Academy
06.2022 - Current
- Enhanced student comprehension by incorporating various learning styles and strategies in lesson planning.
- Developed a positive classroom environment by implementing effective classroom management techniques, fostering respect and collaboration among students.
- Increased parental involvement through regular communication, resulting in a stronger support system for student success.
- Implemented creative teaching methods to make lessons more engaging, leading to higher levels of student interest and participation.
Chat Representative
STARTEK
03.2021 - 06.2022
- I was a Repair chat agent that troubleshooted Internet, Cable and Landlines
- I would troubleshoot as well as schedule appointments, Go over billing statements and provide information about the company
- We had a stats system and one of my main accomplishments that I was/am proud of was my VOC (Voice of the Customer) which went based off of surveys the customer took
- My VOC was usually averaged at 90-100%
- This was rated by a few things, if the customer's issue was resolved, if the customer would chat back with you, how knowledgeable you were.
Call Center Specialist, Front Desk
Fort Worth Heart PA
01.2019 - 09.2020
- Responsibilities: Scheduling appointments, Answering Calls, Handling Upset Patients, Understanding Insurance, Requesting Referrals, Registering Patients.
Server, Bartender and Catering
On The Border Restaurant
01.2018 - 01.2019
Hostess, Server, Bartender, Catering and Shift Leader/Management
Mi Familia restaurant
01.2013 - 01.2018
Education
Bachelor's Degree - Teaching
Weatherford College
Weatherford, TX2026
Some College -
Ranger College
Stephenville, TXHigh School Diploma -
Stephenville
Stephenville, TX01.2013
Skills
- Catering
- Bartending
- Busser
- Food Service
- Host/Hostess
- Insurance Verification
- Money Management (10 years)
- Communications
- Shift Lead
- Live chat
- Early Childhood Education
References
- Joseph Browers, Chat support Supervisor at Startek, jbrowers7@gmail.com, (308) 520-7872
- Jennifer Key, Call Center Supervisor at Fort Worth Heart PA, Jenniferk@fortworthheart.com, (979) 209-4624
- Chad Mayfield, Manager at On the Border, (214) 938-2539
Certification
Child Development Associate
Timeline
Lead Pre-K Teacher
Barrel of Monkeys Christian Academy
06.2022 - Current
Chat Representative
STARTEK
03.2021 - 06.2022
Call Center Specialist, Front Desk
Fort Worth Heart PA
01.2019 - 09.2020
Server, Bartender and Catering
On The Border Restaurant
01.2018 - 01.2019
Hostess, Server, Bartender, Catering and Shift Leader/Management
Mi Familia restaurant
01.2013 - 01.2018
Bachelor's Degree - Teaching
Weatherford College
Some College -
Ranger College
High School Diploma -
Stephenville
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