Kathrine westover
Saint Albans,VT
Summary
Dynamic professional with extensive experience in team leadership and client support at Butcher Barn. Proven track record in enhancing customer satisfaction and optimizing inventory management. Skilled in decision-making and policy implementation, fostering a productive environment while ensuring safety and compliance. Committed to achieving operational excellence and improving service delivery.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
20
20
years of professional experience
Work History
REALTAIL MANGER
BUTCHER BARN
09.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Foster Care Provider
Department of Children and Family Services
03.2005 - 03.2018
- Maintained open communication with caseworkers and support teams to ensure that the needs of each child were being met effectively.
- Managed daily routines and schedules, fostering consistency and stability in the lives of foster children.
- Participated in ongoing training opportunities to stay current on best practices in foster care provision.
- Cared for medically fragile children in need of extensive support.
- Established clear boundaries within the home environment that promoted respect for themselves and others.
- Assisted foster children with completing homework assignments and improving their overall academic performance.
- Offered extensive care to troubled older children without likelihood of adoption.
- Assisted children through recovery from difficult home or school situations.
- Provided transportation to school, appointments, extracurricular activities, and family visits as needed.
- Helped reunify birth families through coordinated visitation strategies.
- Advocated on behalf of each child in court hearings as necessary.
- Transported kids to mandated therapy, extracurricular activities and medical appointments.
Education
Associate of Applied Science - Human Services
COMMUNITY COLLEGE OF VERMONT
Saint Albans, VT05-2015
Skills
- Client support
- Team leadership
- Time management
- Decision-making
- Shift scheduling
- Policy implementation
- Workforce management
- Schedule preparation
Timeline
REALTAIL MANGER
BUTCHER BARN
09.2021 - Current
Foster Care Provider
Department of Children and Family Services
03.2005 - 03.2018
Associate of Applied Science - Human Services
COMMUNITY COLLEGE OF VERMONT
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