Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathrine Woodard

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

21
21
years of professional experience

Work History

Office Assistant

Hospital Laundry Services
10.2021 - 06.2023
  • Completed clerical tasks such as filing, copying, and scanning of documents.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Maintained daily data entry and kept clerical information accurate and up-to-date.
  • Answered incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Input data into spreadsheets and databases.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Assisted with electronic time entry system.

Receptionist/Customer Service Associate

Teddy Bear Dental
07.2021 - 10.2021
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Helped patients complete necessary medical forms and documentation.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Completed new patient registrations in software to create accurate and comprehensive records.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Receptionist

Accutax Tax & Accounting, Inc.
11.2020 - 02.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Assembled tax return packets for clients.

Office Assistant

Hospital Laundry Services
02.2019 - 08.2020
  • Completed clerical tasks such as filing, copying, and scanning of documents.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Maintained daily data entry and kept clerical information accurate and up-to-date.
  • Answered incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Input data into spreadsheets and databases.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Assisted with electronic time entry system.

Administrative Professional

Anderson ZurMuehlen & Co
01.2002 - 01.2019
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed all archived files stored at an off-site facility and also in charge of the yearly purge of those files.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Scanned documents into tax software program.
  • Reviewed and processed all tax returns for client delivery.
  • Backup for ordering office supplies.

Education

High School Diploma -

Grand Island Senior High School
Grand Island, NE
05.1989

Skills

  • Grammar Understanding
  • Excel Spreadsheets
  • AR/AP (Some experience)
  • Filing
  • Customer Service
  • Microsoft Outlook
  • Microsoft Word
  • Microsoft Office
  • Prioritizing Work
  • Multi-Line Phone Proficiency
  • Self Starter
  • Mail Sorting and Distribution
  • Multitasking and Time Management
  • Calendar Management
  • Office Equipment Operation
  • Copying and Scanning
  • File Organization
  • Database Entry

Timeline

Office Assistant

Hospital Laundry Services
10.2021 - 06.2023

Receptionist/Customer Service Associate

Teddy Bear Dental
07.2021 - 10.2021

Receptionist

Accutax Tax & Accounting, Inc.
11.2020 - 02.2021

Office Assistant

Hospital Laundry Services
02.2019 - 08.2020

Administrative Professional

Anderson ZurMuehlen & Co
01.2002 - 01.2019

High School Diploma -

Grand Island Senior High School

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Kathrine Woodard