Kathron Jamison
Lonaconing,MD
Summary
Dynamic and results-oriented professional with extensive experience in customer service and account management, notably at Walmart. Excelled in complaint handling and conflict resolution, significantly reducing customer complaints by fostering teamwork and implementing effective solutions. Skilled in maintaining high accuracy in financial reconciliations, demonstrating exceptional organizational abilities and a commitment to excellence.
Service professional ready to contribute valuable customer service experience and problem-solving skills. Known for improving client satisfaction and resolving issues swiftly. Team-oriented with focus on achieving results and adapting to changing needs. Proficient in communication and relationship-building, consistently reliable and flexible.
Overview
19
19
years of professional experience
Work History
Service Representative
ACT 1st Federal Credit Union
01.2022 - Current
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
Claims Supervisor
Walmart
12.2018 - 12.2022
- Managed returns and claims process.
- Resolved issues related to damaged merchandise.
- Trained claims associates on proper processing procedures.
Accounting Manager
Walmart
12.2006 - 12.2018
- Managed journal entries, collection efforts, reconciliations, and payroll processing.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Managed banking reconciliations and monthly balance sheet statements.
- Completed bi-weekly payroll for company employees.
Customer Service Manager
Walmart
07.2005 - 04.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
High School Diploma -
Westmar High School
Skills
- Complaint handling
- Organization
- Customer support
- Account management
- Product and service solutions
- Conflict resolution
Timeline
Service Representative
ACT 1st Federal Credit Union
01.2022 - Current
Claims Supervisor
Walmart
12.2018 - 12.2022
Accounting Manager
Walmart
12.2006 - 12.2018
Customer Service Manager
Walmart
07.2005 - 04.2018
High School Diploma -
Westmar High School
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