Summary
Overview
Work History
Education
Skills
Languages
Timeline
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KATHRYN A. CASIAS

San Antonio

Summary

Dynamic healthcare professional with extensive experience at the ENT Clinics of San Antonio, excelling in patient care coordination and team leadership. Proven expertise in electronic medical records and strategic planning, coupled with strong oral communication skills. Successfully trained new employees and enhanced operational efficiency, ensuring high-quality patient service.

Overview

26
26
years of professional experience

Work History

Texas Oncology
San Antonio
01.2020 - 01.2024
  • Greeted Patient and Answered Questions
  • Kept Patients Informed
  • Performed medical administrative tasks
  • Maintained files along w/providing accurate medical documentation
  • Scheduled New/Established appointments for Breast Specialist
  • Scheduled Established appointments for Colorectal Specialist
  • Collected patient co-pays and balances
  • Maintained Patient Flow from Check-In to Intake for 3 providers
  • Designed and implemented training binder

Patient Care Contact Center (PCCC) – Team Lead

ENT Clinics of San Antonio/San Antonio Head & Neck Surgical Associates, P.A.
San Antonio
01.2014 - 01.2020
  • Selected to serve as Interim Supervisor
  • Supervised peers and subordinates
  • Supervised PCCC during Supervisor absence
  • Responded to Online and Portal Request for Information
  • Scheduled New/Established appointments for 13 providers
  • Performed medical administrative tasks
  • Maintained Files along w/providing accurate medical documentation
  • Medical Orders
  • Referrals
  • Verification Insurance
  • Trained New Employees on all aspects of PCCC
  • Assisted in the design and implementation of the PCCC Training binder and Training Schedule

South Texas Spinal Clinic
San Antonio
01.2013 - 01.2014
  • Performed medical administrative tasks
  • Scheduled New/Established appointments for 3 providers
  • Verified Insurance
  • Collected patient co-pays and balances
  • Coordinated Workers Compensation Cases
  • Concierge Service for Toyota & HEB Clients

ENT Clinics of San Antonio/San Antonio Head & Neck Surgical Associates, P.A.
San Antonio
01.2005 - 01.2013
  • Greeted Patient and Answered Questions
  • Kept Patients Informed
  • Performed medical administrative tasks
  • Maintained files along w/providing accurate medical documentation
  • Referrals
  • Verified Insurance
  • Collected patient co-pays and balances
  • Maintained Patient Flow from Check -In to Intake
  • Selected to be a Super User for EMR

Trinity Health Partners
San Antonio
01.2004 - 01.2005
  • Performed medical administrative tasks in clinical and outpatient facilities
  • Maintained and Supervised patient files along with providing accurate medical documentation
  • Scheduled New/Established appointments
  • Performed blood pressure test, collected specimens for outgoing lab work, EKG, retrieved patient history for medical office visit
  • Verified Insurance
  • Collected patient co-pays and balances

Health Services Management Journeyman

United States Air Force
Dyess AFB
01.1998 - 01.2004
  • Performed Medical administrative tasks in the clinical and outpatient facilities
  • Maintained and supervised patient files along with providing accurate medical documentation
  • Scheduled various appointment types to include routine, follow-up, and specialty appointments for 6 providers
  • Supervised peers and subordinates
  • Member of the Commander Support Staff: Power Point Presentations, HIPPA Compliance, Monitoring radios during exercises and relaying information to medical teams.

Education

Associate of Arts - Health Services Management Journeyman

Oliver Wendell Holmes
San Antonio, TX
04-1990

Skills

  • Oral communication
  • Written communication
  • Internet Research
  • Microsoft Office
  • Electronic Medical Records
  • Research analysis
  • Problem solving
  • Strategic planning
  • Presentations
  • Negotiation
  • Athena
  • CHCS
  • Greenway
  • Centricity
  • IKnowMed Generation 2
  • Leading Reach

Languages

English
Professional

Timeline

Texas Oncology
01.2020 - 01.2024

Patient Care Contact Center (PCCC) – Team Lead

ENT Clinics of San Antonio/San Antonio Head & Neck Surgical Associates, P.A.
01.2014 - 01.2020

South Texas Spinal Clinic
01.2013 - 01.2014

ENT Clinics of San Antonio/San Antonio Head & Neck Surgical Associates, P.A.
01.2005 - 01.2013

Trinity Health Partners
01.2004 - 01.2005

Health Services Management Journeyman

United States Air Force
01.1998 - 01.2004

Associate of Arts - Health Services Management Journeyman

Oliver Wendell Holmes

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