KATHRYN AKERS

Manage daily animal care needs, including exercise, training and maintenance. Provide grooming services to ensure well-being and appearance. Mentor new families and sharing expertise to help them integrate and care for new pet family members effectively.

As a Case Manager, I assessed clients' needs and coordinated essential services to ensure access to appropriate care, resources, and support. I advocated for clients to secure higher levels of care and additional services as needed. Additionally, I provided immediate assistance in crisis situations, guiding clients through urgent challenges and connecting them to the necessary resources.

Maintained confidentiality of patient data and conditions to protect health information. Collaborated with patients to schedule tests and procedures, while working closely with patients and families to develop care plans and discuss future treatment options. Monitored ongoing care, proactively addressing any issues to ensure optimal outcomes. Reviewed medical charts and served as a liaison between patients, doctors, and hospital staff, ensuring effective communication and coordination of care.

Managed a team of 6-7 employees responsible for Oasis Auditing, QAPI, Medical Coding, Referrals and Intake, Home Care Scheduling, Recertification, Plans of Care Coordination, Face-to-Face Scheduling, and Front Desk duties. Organized and led weekly meetings to discuss current and upcoming production, and completed performance evaluations. Assigned, supervised, and monitored administrative operations, ensuring smooth team collaboration and workflow. Supported team member communication, fostering positivity and productivity. Addressed questions, identified issues, and developed timely solutions to meet company needs while ensuring compliance with Covid-19 policies and procedures.

Coordinated care by communicating with multiple transplant teams to ensure seamless patient treatment. Managed scheduling of procedures and clinic appointments for Carcinoid and Pancreas patients. Engaged with patients both via phone and in person, addressing their medical concerns, responding to inquiries, and providing detailed information for medical teams. Retrieved accurate medical records promptly and created comprehensive charts once all necessary information was obtained. Collaborated with medical staff to verify patient information while maintaining strict confidentiality and adhering to HIPAA guidelines. Additionally, submitted insurance and patient data and provided support by filling in for personnel in clinic settings.

In the Cardiology Clinic, I roomed over 50 patients daily, obtained vital signs, and confirmed medications while noting any health concerns for the Cardiologist. I communicated effectively with patients, their families, caregivers, providers, and other medical professionals to ensure exceptional care. Additionally, I administered EKGs, reported results, and assisted staff during emergency situations to support optimal patient outcomes.

In the Solid Organ Transplant Unit, I assisted transplant patients with daily activities and needs before and after kidney, liver, pancreas, and small bowel transplants. I collaborated directly with medical teams, patients, and families to provide comprehensive care. My role included offering physical, mental, and emotional recovery support while fostering encouragement and positivity. I also assisted during codes and other emergency situations, ensuring a safe and healthy environment for patient healing. My dedication to exceptional patient care earned me several Daisy awards for outstanding service.