Summary
Overview
Work History
Education
Skills
Timeline
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Kathryn Allen

Your next Assistant Manager.
Van Buren,AR

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Multiple years of management and customer service experience.

Overview

7
7
years of professional experience

Work History

Sales Associate

America's Car-Mart
Van Buren, AR
08/05/23 - Current
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Handled customer complaints in a professional manner.
  • Answered incoming telephone calls to provide store, products and services information.
  • Worked with fellow sales team members to achieve group targets.
  • Developed trusting relationships with customers by making personal connections.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Maintained up-to-date knowledge of store merchandise and policies.

Department Manager

Mcdonalds
Berryville, AR
05.2017 - 02.2020
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
  • Handled shift overstock, restocking and inventory control.
  • Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Followed safety protocols and company processes and procedures.
  • Collaborated with other departments to ensure smooth flow of operations across multiple teams.
  • Performed opening and closing duties as part of management team and handled cash management.
  • Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Created monthly schedules for staff members to ensure adequate coverage during peak hours.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching, and teaching skills.
  • Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.

Department Manager

Mcdonalds, PDI FOODS
Alma, AR
03/05/20 - 03/05/21
  • Handled shift overstock, restocking and inventory control.
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Followed safety protocols and company processes and procedures.
  • Collaborated with other departments to ensure smooth flow of operations across multiple teams.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Performed opening and closing duties as part of management team and handled cash management.
  • Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Created monthly schedules for staff members to ensure adequate coverage during peak hours.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching, and teaching skills.
  • Conducted regular performance reviews to monitor progress of individual employees.
  • Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
  • Assisted Human Resources in recruiting qualified candidates for open positions within the Department.

Education

Bachelor of Arts - Restaurant Management

H U
Chicago, IL
05-2019

Skills

  • Sales Development
  • Contract Preparation
  • Payment Processing
  • Client Account Management
  • Inventory Control
  • Upselling
  • Retail loss prevention
  • Listening Skills
  • Excellent communication skills
  • Problem-solving skills
  • Merchandising knowledge
  • Teamwork and Collaboration
  • Money Handling
  • Inventory Tracking
  • Cold-calling
  • Multi-tasking strength
  • Complex Problem-Solving
  • Time Management
  • Building rapport
  • Store Opening and Closing
  • POS System Operation
  • Energetic self-starter
  • Written and oral communication skills
  • Goal-Oriented
  • Outgoing Personality

Timeline

Department Manager

Mcdonalds
05.2017 - 02.2020

Sales Associate

America's Car-Mart
08/05/23 - Current

Department Manager

Mcdonalds, PDI FOODS
03/05/20 - 03/05/21

Bachelor of Arts - Restaurant Management

H U

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