Kathryn Allen
Orlando
Summary
Developed strong interpersonal and organizational skills in fast-paced retail environment as well as computer, sales skills, and customer calling skills. Demonstrated ability to manage multiple tasks and provide high-quality customer service. Seeking to transition into new field, applying these transferrable skills to contribute to dynamic team.
Overview
1
1
year of professional experience
Work History
Store Associate/Sales Associate
Kohls Department Store
08.2022 - 01.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Improved customer satisfaction by efficiently addressing and resolving inquiries during calls.
- Handled high-pressure situations calmly and professionally, consistently maintaining composure when faced with challenging scenarios or demanding callers.
- Achieved high-quality communication with customers, using active listening and clear verbal skills to address concerns accurately.
- Effectively navigated multiple computer systems simultaneously to access relevant customer information during calls.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Lifeguard
Cocokey Orlando
08.2023 - 11.2023
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Responded to emergency situations in a timely, efficient manner.
- Upheld hygiene standards in pool and surrounding area.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
Education
Associate of Arts - Criminal Justice
Valencia College
Orlando, FL12-2025
High School Diploma -
William R Boone Highschool
Orlando, FL05-2024
Skills
- Customer service
- Teamwork and collaboration
- Strong communicator
- Customer assistance
- Time management
- Problem-solving skills
- Listening skills
- Organization
- Multi-tasking strength
- Excellent people skills
- Negotiation tactics
- Brand promotion
Languages
English
Full Professional
Timeline
Lifeguard
Cocokey Orlando
08.2023 - 11.2023
Store Associate/Sales Associate
Kohls Department Store
08.2022 - 01.2024
Associate of Arts - Criminal Justice
Valencia College
High School Diploma -
William R Boone Highschool
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