Kathryn Allen
New York
Summary
Dynamic and compassionate professional with experience at Starbucks and a strong background in customer service and support roles. Excelled in behavior monitoring and active listening, enhancing customer satisfaction and providing emotional support. Demonstrated commitment through over 150 volunteer hours, showcasing exceptional interpersonal skills and a personable nature. Certified in CPR, ensuring safety and care in all environments.
Overview
5
5
years of professional experience
Work History
Babysitter
06.2024 - 07.2024
- Played games, worked on puzzles, and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Communicated positively with children and guardians.
- Reassured children when upset providing emotional support and stability.
Barista
Starbucks
07.2022 - 08.2023
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained regular and consistent attendance and punctuality.
Volunteer
Womens Center and Shelter of Greater Pittsburgh
07.2019 - 11.2022
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Assisted with special events and programs.
- Volunteered over 150 hours.
Education
Bachelor of Science - Psycology
Fordham University
Manhattan, NY05-2027
Skills
- Behavior monitoring
- Routine management
- CPR certified
- Personable nature
- Active listening
Timeline
Babysitter
06.2024 - 07.2024
Barista
Starbucks
07.2022 - 08.2023
Volunteer
Womens Center and Shelter of Greater Pittsburgh
07.2019 - 11.2022
Bachelor of Science - Psycology
Fordham University
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