Summary
Overview
Work History
Education
Skills
Honors Awards
Volunteer Experience
Community Service
Languages
Timeline
Generic

KATHRYN ARCIGA

Rexburg,ID

Summary

Promoted to this position after being a Customer Service Representative of 5 months. I manage Motivational Training Specialist excited to develop successful training plans that meet dynamic company and employee needs. Accustomed to collaborating with managers to hone in on unique requirements. Prepared to bring hard work, diligence and enthusiasm to the role.

Overview

6
6
years of professional experience

Work History

Corporate Trainer

Melaleuca: The Wellness Company
09.2023 - Current
  • Boosted employee engagement by developing and implementing interactive training sessions.
  • Enhanced corporate culture by conducting team-building activities and workshops.
  • Supported company growth by designing targeted training programs for new hires.
  • Improved employee retention rates with ongoing professional development opportunities.

Spanish Customer Service Representative

Melaleuca: The Wellness Company
04.2023 - 09.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Case Manager

Serenity Human Services LLC
01.2023 - 04.2023
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
  • Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.

Operations Assistant

Deseret Industries
08.2022 - 12.2022
  • Streamlined operations by implementing efficient inventory management systems.
  • Enhanced team productivity by providing administrative support in scheduling and coordinating meetings.
  • Boosted order fulfillment rates by closely monitoring inventory levels and promptly addressing discrepancies.
  • Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
  • Facilitated smooth communication between departments by acting as a liaison when necessary, ensuring timely information exchange.
  • Maintained positive vendor relationships through timely payments and clear communication on expectations and deadlines.
  • Collaborated with cross-functional teams to achieve project goals within specified timelines.

Front Desk Receptionist

Wingate By Wyndham St. George
12.2021 - 09.2022
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Coordinated meeting room reservations and set-up requirements for various events or conferences held onsite.
  • Boosted staff morale through effective teamwork and clear communication amongst colleagues in various departments.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Collected room deposits, fees, and payments.
  • Completed all tasks in compliance with company policies and procedures.

Licensed Security Guard

PSC Security
04.2020 - 08.2021
  • Enhanced overall security by conducting regular foot patrols and monitoring surveillance cameras.
  • Assisted in emergency situations, providing immediate response and coordination with first responders.
  • Reduced theft incidents by diligently enforcing access control protocols for building entry and exit points.
  • Improved communication and collaboration with team members through consistent participation in security briefings and training sessions.
  • Provided exceptional customer service to clients, addressing their concerns promptly and professionally.
  • Maintained a safe environment for employees and visitors by identifying potential safety hazards during routine inspections of the premises.
  • Contributed to a positive work environment by fostering strong relationships with colleagues across various departments within the organization.
  • Assisted law enforcement agencies during investigations by providing detailed information on incidents that occurred on-site, ensuring accurate reporting of facts.
  • Implemented crowd control measures during large events to maintain orderliness and minimize potential risks to attendees'' safety.
  • Aided in the identification of suspicious activities or persons through keen observation skills coupled with an understanding of local criminal trends.
  • Promoted a culture of safety among staff members by offering guidance on best practices related to workplace violence prevention and emergency response.

Student Aid and Teacher Assistant

Criminal Justice Dept. of Snow College
08.2017 - 05.2018
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Graded and evaluated student assignments, papers, and course work.
  • Supported student teachers by mentoring on classroom management, lesson planning, and activity organization.
  • Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.

Peer Educator

Snow College Counseling & Wellness Center
09.2017 - 05.2018
  • Enhanced peer learning by developing interactive workshops and presentations.
  • Boosted student engagement by creating relatable and relevant discussion topics for peer education sessions.
  • Increased retention rates among peers through consistent follow-up and personalized support.
  • Collaborated with fellow Peer Educators to develop dynamic lesson plans tailored to specific student needs.
  • Established a safe and inclusive environment for open dialogue on sensitive issues, fostering mutual understanding and respect among students.
  • Improved overall campus wellbeing by coordinating events that promoted health awareness and self-care strategies.
  • Conducted thorough research on various subjects to create accurate, informative materials for educational purposes.
  • Actively participated in ongoing professional development training to enhance my teaching skills as a Peer Educator.
  • Evaluated the effectiveness of peer education programs by gathering feedback from students and staff, implementing improvements where necessary.
  • Promoted a culture of continuous improvement within the Peer Education program by regularly sharing best practices with colleagues.
  • Served as a positive role model for students by maintaining high standards of professionalism, ethics, and personal conduct at all times.
  • Developed strong relationships with faculty members to effectively address student concerns related to academics or personal wellbeing.
  • Adapted teaching methods according to individual learning styles, ensuring each participant fully understood the content being covered during sessions.

Education

Bachelor of Arts with Spanish emphasis -

Utah Tech University

Associate of Arts degree -

Weber State University

Viewmont High School
01.2017

Skills

  • New Employee Training
  • Assessment Tools
  • Technical Training
  • Diversity and Inclusion
  • Mentorship
  • Course Development
  • Performance Evaluation
  • Employee Engagement

Honors Awards

  • Sophomore Class President- Viewmont High School (2014-2015)
  • Honor Roll Student (2013-2017)
  • Gold Cup Medalist, Utah Federation Music Festival (2011-2014)
  • First Chair, Bass Clarinet, Nationally Recognized Farmington Junior High Band (2011)
  • Marching Band- Pit Ensemble 4th Place State Finals
  • Young Womanhood Recognition Award (2013)
  • Young Womanhood Recognition Honor Bee (2014)

Volunteer Experience

  • Student Aid and Teacher of free Spanish classes to the community of St. George through Utah Tech University.
  • Concurrent Enrollment Student Aid adapting teaching skills and shadowing with the Davis County School District.
  • Full-time missionary for the Church of Jesus Christ of Latter-Day Saints serving in Buenos Aires, Argentina and San Jose, California (October 2018- April 2020)

Community Service

  • Paralegal with Sunset Elementary School through the Washington County School District. (Fall 2021)
  • Volunteer, Meals on Wheels, San Jose California (2020)
  • Member, Educators Rising Organization (Future Educators Association) 2017
  • Impact Member, Viewmont High School Service Club (2016-2017)
  • Viking Master, Viewmont High School Hospitality and Mentor Program (2015-2016)
  • Volunteer and Organizer, Guadalupe Elementary School $25,000 School Fundraiser for children in need
  • Volunteer, Avalon Retirement Home, Bountiful Utah (2010-2017)

Languages

Spanish
Full Professional

Timeline

Corporate Trainer

Melaleuca: The Wellness Company
09.2023 - Current

Spanish Customer Service Representative

Melaleuca: The Wellness Company
04.2023 - 09.2023

Case Manager

Serenity Human Services LLC
01.2023 - 04.2023

Operations Assistant

Deseret Industries
08.2022 - 12.2022

Front Desk Receptionist

Wingate By Wyndham St. George
12.2021 - 09.2022

Licensed Security Guard

PSC Security
04.2020 - 08.2021

Peer Educator

Snow College Counseling & Wellness Center
09.2017 - 05.2018

Student Aid and Teacher Assistant

Criminal Justice Dept. of Snow College
08.2017 - 05.2018

Bachelor of Arts with Spanish emphasis -

Utah Tech University

Associate of Arts degree -

Weber State University

Viewmont High School

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KATHRYN ARCIGA