Kathryn Baker
Silver Springs,NV
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
10
10
years of professional experience
Work History
Office Manager
Cal-Nevada Road Services, LLC
07.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed detailed plans based on broad guidance and direction.
Account Manager
Cal-Nevada Towing
01.2020 - Current
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Quoted prices, credit terms and other bid specifications.
- Built relationships with customers and community to promote long term business growth.
- Developed, maintained and utilized diverse client base.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Recorded accurate and efficient records in customer database.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Dispatch Supervisor
Cal-Nevada Towing
07.2018 - 01.2020
- Maintained updated and detailed records of calls in physical and electronic database.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of over 30 fleet vehicles.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Dispatch Lead
Milne Towing
11.2016 - 09.2018
- Provided customers with information on products and services.
- Responded to high volume of phone and email requests to provide logistics information.
- Received new orders, prepared documentation, and assigned personnel.
- Assisted in resolving customer complaints and grievances.
Office Manager
Nevada Transit And Laser
08.2014 - 05.2016
- Created, maintained and updated filing systems for paper and electronic documents.
- Managed accounts to retain existing relationships and grow share of business.
- Followed detailed repair and maintenance procedures for consumer products.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
High School Diploma -
Pioneer High School
12.2008
Skills
- Document Management
- Conflict Management
- Administrative Oversight
- Policy Implementation
- Facility Management
- Prioritizing Workflows
- Client Relations
- Dispatch Procedures
- Meeting planning
- Customer Service
- Office Management
- Office Administration
- Organizational Skills
Timeline
Office Manager
Cal-Nevada Road Services, LLC
07.2023 - Current
Account Manager
Cal-Nevada Towing
01.2020 - Current
Dispatch Supervisor
Cal-Nevada Towing
07.2018 - 01.2020
Dispatch Lead
Milne Towing
11.2016 - 09.2018
Office Manager
Nevada Transit And Laser
08.2014 - 05.2016
High School Diploma -
Pioneer High School
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