Kathryn Baker
Silver Springs,NV
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
10
10
years of professional experience
Work History
Office Manager
Cal-Nevada Road Services, LLC
2023.07 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed detailed plans based on broad guidance and direction.
Account Manager
Cal-Nevada Towing
2020.01 - Current
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Quoted prices, credit terms and other bid specifications.
- Built relationships with customers and community to promote long term business growth.
- Developed, maintained and utilized diverse client base.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Recorded accurate and efficient records in customer database.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Dispatch Supervisor
Cal-Nevada Towing
2018.07 - 2020.01
- Maintained updated and detailed records of calls in physical and electronic database.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of over 30 fleet vehicles.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Dispatch Lead
Milne Towing
2016.11 - 2018.09
- Provided customers with information on products and services.
- Responded to high volume of phone and email requests to provide logistics information.
- Received new orders, prepared documentation, and assigned personnel.
- Assisted in resolving customer complaints and grievances.
Office Manager
Nevada Transit And Laser
2014.08 - 2016.05
- Created, maintained and updated filing systems for paper and electronic documents.
- Managed accounts to retain existing relationships and grow share of business.
- Followed detailed repair and maintenance procedures for consumer products.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
High School Diploma -
Pioneer High School
12.2008
Skills
- Document Management
- Conflict Management
- Administrative Oversight
- Policy Implementation
- Facility Management
- Prioritizing Workflows
- Client Relations
- Dispatch Procedures
- Meeting planning
- Customer Service
- Office Management
- Office Administration
- Organizational Skills
Timeline
Office Manager
Cal-Nevada Road Services, LLC
2023.07 - Current
Account Manager
Cal-Nevada Towing
2020.01 - Current
Dispatch Supervisor
Cal-Nevada Towing
2018.07 - 2020.01
Dispatch Lead
Milne Towing
2016.11 - 2018.09
Office Manager
Nevada Transit And Laser
2014.08 - 2016.05
High School Diploma -
Pioneer High School
Similar Profiles
William TolesWilliam Toles
Accounting Associate at Cal-Nevada Road Services, LLCAccounting Associate at Cal-Nevada Road Services, LLC
Calvin WootenCalvin Wooten
Lawn Care Business Owner at Cal Woo Lawn Services LLCLawn Care Business Owner at Cal Woo Lawn Services LLC
James Michael HutchesonJames Michael Hutcheson
General Manager at Nevada Thermal Services LLCGeneral Manager at Nevada Thermal Services LLC