Kathryn Ball
Sandy,UT
Summary
Skilled property management professional experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants' rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Sales Manager
Equity Lifestyle Properties
03.2019 - 04.2021
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Maintained updated knowledge through continuing education and advanced training.
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
- Executed leases with new and returning tenants, collecting pertinent information for background investigations and credit checks.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Evaluated competitor offerings to maintain a competitive edge, adapting strategies as necessary for sustained success.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Met with clients, delivering presentations, and educating on manufactured homes and service features.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
Support Services Coordinatorp
State of Utah Juvenile Justice
10.2015 - 06.2018
- Coordinated and managed support services which included telecommunication, motor pool, physical security, facility and grounds, and juvenile facility issues.
- Monitored agency contract services and state contracts.
- Audited 3 state secure facilities to ensure state and federal guidelines were being followed
- Obtained bids on projects for secure facilities
- Managed multiple projects concurrently, ensuring timely completion and high-quality deliverables.
- Collaborated with cross-functional teams to develop strategies for improving support services.
- Implemented new procedures for tracking and reporting key performance indicators, driving continuous improvement efforts.
- Developed clear communication channels within the team, fostering collaboration and information sharing.
Financial Analyst
State of Utah - Child Support Services
09.2012 - 10.2015
- Reconciled four bank accounts on daily basis of over $1,000,000 daily pass through money
- Budgeted expenses and income on multi million dollar state and federal contracts
- Developed fiscal statements and reports for department
- Researched and reviewed financial records, reports and /or problem areas.
- Supervised 2 accountants
- Achieved significant cost savings by identifying financial inefficiencies and implementing improved processes.
- Streamlined financial reporting for better decision-making with clear, concise analysis and presentation.
- Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
- Initiated process improvements that increased the efficiency of budgeting cycles while maintaining accuracy standards.
- Played a key role in annual audits by preparing detailed schedules, supporting documentation, and assisting auditors throughout the process.
- Used relevant financial technology to generate reports and recommended courses of action to upper management.
Assistant Property Manager
Aimco Properties
09.2008 - 06.2011
- Developed effective presentations for prospective clients to close consistent business.
- Identified new business with regular market, consumer and competitor research.
- Maintained strong pipeline based on referrals and cultivated business partnerships.
- Worked collaboratively with team to drive competitive growth for new and existing customers.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Managed and oversaw operations, maintenance and administration of properties.
- Contacted tenants to collect overdue rent or to discuss other important issues.
- Coordinated major remodeling projects.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
- Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
- Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Prepared detailed reports on property performance metrics for monthly review meetings with senior management team members.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
Education
Mental Health Counseling
Argosy University
Bachelor of Science - Business Administration And Management
University of Phoenix
Salt Lake City, UT03.1990
Skills
- Customer Service focused
- Business Development
- Resident Assistance
- Database Management
- Lease Renewals
- Property Management
- Contract Negotiation
- Vendor Management
- Marketing and Advertising
- Financial Budgeting and Reporting
- Compliance Monitoring
- Fair Housing Mandates
- Sales and Marketing
- Knowledge of Leasing and Market Conditions
- Leasing and Sales
- Staff Management
- Performance Management
- Sales Planning
- Lead Generation
- Revenue Forecasting
- Account Management
- Goals and Performance
- Relationship Building
Timeline
Sales Manager
Equity Lifestyle Properties
03.2019 - 04.2021
Support Services Coordinatorp
State of Utah Juvenile Justice
10.2015 - 06.2018
Financial Analyst
State of Utah - Child Support Services
09.2012 - 10.2015
Assistant Property Manager
Aimco Properties
09.2008 - 06.2011
Mental Health Counseling
Argosy University
Bachelor of Science - Business Administration And Management
University of Phoenix