Kathryn Ball
Yorktown,VA
Summary
Trusted and engaging Household Manager with a background in managing a military family and providing optimal support to highly specialized clients through personalized assistance and care required to manage diverse and changing medical conditions and schedules. Exceling in computer data entry, scheduling, research, documenting and recording court mandated information for incapacitated persons, and working with community resources to benefit clients. Caring, organized and friendly with excellent interpersonal skills.
Work History
In Home Caregiver
Self Employed, Private Family
02.2002 - Current
- Maintained detailed records of client information, including medical history, personal preferences, goals, and care plan updates.
- Cultivated strong rapport with clients by demonstrating active listening skills and exhibiting genuine empathy toward their needs or concerns.
- Eliminated scheduling conflicts efficiently by coordinating with agency personnel and maintaining open lines of communication among all parties involved in caregiving process.
- Guarded client confidentiality at all times, ensuring sensitive information was secure and only shared with authorized personnel.
Household Manager
Military Family
04.2005 - 01.2024
- Enhanced household efficiency by implementing and maintaining organizational systems for daily tasks and activities.
- Reduced family stress levels by managing schedules, appointments, and events on behalf of household.
- Directed all administrative tasks on behalf of household such as correspondence, document management, and filing systems.
- Safeguarded family privacy by maintaining strict confidentiality about personal information and daily affairs.
Volunteer
Schools, Community Clean Up
09.2007 - Current
- Promotes Down Syndrome awareness with educational workshops and hands-on activities.
- Provides disaster relief support during emergencies, ensuring affected individuals received necessary aid quickly.
- Enhances local environment through regular neighborhood cleanups and beautification projects.
- Mentors new volunteers, fostering supportive and inclusive team environment.
Product Tester and Reviewer
Amazon Vine Products
03.2022 - 03.2023
- Critiqued 1,523 different products which garnered over 560,000 views and nearly 6,000 helpful votes for Amazon.
- Reduced turnaround time for reviews by effectively prioritizing tasks and managing deadlines.
- Maintained strong attention to detail while reviewing numerous products daily, ensuring consistent quality and accuracy.
- Conducted in-depth research to strengthen overall quality and credibility of each review.
Sales Associate
Ann Taylor Factory Store
Williamsburg, VA
04.2017 - 10.2017
- Skilled at working independently and collaboratively in a team environment.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Call Center Representative
Convergys
Saint Charles, MO
05.1999 - 03.2001
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Restaurant Shift Manager
McDonald's
Saint Charles, MO
07.1999 - 03.2001
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Optimized staff scheduling for seamless service delivery during peak hours, ensuring all shifts were adequately covered.
- Streamlined inventory management processes, reducing waste and lowering overall food costs for the restaurant.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
Crew Lead/Trainer Assistant
McDonald's
Jay, OK
07.1998 - 07.1999
- Enhanced crew productivity through regular feedback, training, and performance evaluations.
- Coordinated with various departments to ensure timely completion of tasks and projects.
- Addressed customer concerns promptly, resulting in improved satisfaction rates and repeat business.
- Mentored junior team members, fostering career growth and development opportunities.
Cashier
Bubba's Drive Thru Convivence Store
Jay, OK
05.1998 - 07.1998
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Dental Sterilization Technician/Receptionist Assistant
Sebastian Dental
Jay, OK
03.1997 - 03.1998
- Enhanced dental instrument sterilization processes by implementing industry best practices and guidelines.
- Reduced risk of cross-contamination by meticulously cleaning and disinfecting dental tools, trays, and equipment.
- Maintained a sterile environment in the dental office through consistent cleaning, sanitizing, and organization of workstations.
- Assisted in inventory management, ensuring adequate supplies of disposable items and ordering new instruments when necessary.
Education
GED -
Skills
- Computer Skills
- Clerical Support
- Telephone Etiquette
- Data Entry
- Documentation and Reporting
- Recordkeeping and Confidentiality
- Adaptability and Dependability
- Client Documentation
Certification
- Foundations in Project Management- Google
- Introduction to Microsoft Excel- Coursera Project Network
- Excel for Beginners: Beginner Functions- Coursera Project Network
- Getting Started with Microsoft Word- Coursera Project Network
- Editing Table of Content and Layouts in Microsoft Word-Coursera Project Network
- Creating a Project Charter in Google Docs- Coursera Project Network
- Introduction to Personal Finance- SoFi
- Professionalism in Allied Health- MedCerts
- Medical Billing and Coding Fundamentals- MedCerts
- Health Information Technology Fundamentals- Johns Hopkins University
- Medical Terminology and the Human Body Fundamentals-MedCerts
Timeline
Product Tester and Reviewer - Amazon Vine Products
03.2022 - 03.2023
Sales Associate - Ann Taylor Factory Store
04.2017 - 10.2017
Volunteer - Schools, Community Clean Up
09.2007 - Current
Household Manager - Military Family
04.2005 - 01.2024
In Home Caregiver - Self Employed, Private Family
02.2002 - Current
Restaurant Shift Manager - McDonald's
07.1999 - 03.2001
Call Center Representative - Convergys
05.1999 - 03.2001
Crew Lead/Trainer Assistant - McDonald's
07.1998 - 07.1999
Cashier - Bubba's Drive Thru Convivence Store
05.1998 - 07.1998
Dental Sterilization Technician/Receptionist Assistant - Sebastian Dental
03.1997 - 03.1998
Jay High School - GED,
Overview
27
27
years of professional experience
1
1
Certificate
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