Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathryn Banister

Cantonment,FL

Summary

Dedicated professional with strong educational background from Pensacola State College and the University of West Florida, completing degree within five years. Experienced in working with individuals facing challenges, maintaining confidentiality, scheduling events, and managing records. Skilled in communication, problem-solving, and collaborating with organizations to achieve positive outcomes. Proficient in office operations, administrative support, and customer service with proactive approach to task prioritization and deadline management. Excited to leverage skills in dynamic environment to support day-to-day operations and pursue new opportunities.

Overview

3
3
years of professional experience

Work History

Member Service Representative III

Navy Federal Credit Union
07.2024 - Current
  • Navigated multiple computer systems and applications and utilized search tools to find information.
  • Read from scripts to promote uniformity and consistency in communications.
  • Answered inquiries and provided information to members regarding services and products.
  • Processed account transactions accurately, ensuring proper documentation and timely processing.
  • Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
  • Ensured compliance with regulatory requirements during all member interactions safeguarding both the organization's reputation.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

MSR I

Tential
01.2024 - 07.2024
  • Committed to delivering excellent customer service while working in a fast-paced environment.
  • Focused on learning new skills and staying updated with department changes.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
  • Managed phone calls and directed them to appropriate departments.
  • Maintained proper records of calls based on what needed to be completed during the call.
  • Self-motivated, with a strong sense of personal responsibility.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Developed and maintained courteous and effective working relationships.

Customer Service Cashier

Circle K
05.2023 - 11.2023
  • Followed all safety protocols regarding cash handling and security procedures.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Demonstrated excellent customer service skills while processing payments, helping customers find items and answering questions.
  • Collaborated with team members to ensure smooth operations during peak hours.
  • Informed customers of special promotions, loyalty programs, and discounts.
  • Ability to work both independently and within a team.
  • Ability to maintain confidentiality and demonstrated integrity when performing job tasks.

Child Welfare Case Manager

FamiliesFirst Network
01.2022 - 03.2023
  • Participated in determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
  • Strengthened community support networks by connecting families to appropriate resources and services.
  • Reduced caseload backlog by efficiently managing workload and prioritizing high-risk cases for immediate attention.
  • Improved family outcomes by conducting comprehensive assessments and developing individualized service plans.
  • Fostered strong partnerships with local agencies to enhance service delivery and better serve the needs of families in crisis.
  • Promoted child welfare goals through active participation in trainings, conferences, and professional development opportunities..
  • Assessed client needs through interviews, surveys, focus groups, or other methods to develop appropriate intervention strategies.
  • Maintained accurate records of client data, including progress notes, assessments and other related documents.
  • Presented findings of information to the courts clearly and concisely while making clear recommendations on behalf of the department.
  • Monitored progress of projects, identified areas for improvement and implemented corrective action plans when necessary.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
  • Attended meetings presenting all of the gathered information to be able to come to a conclusion on what was in the best interest of the family and their needs.
  • Coordinated meetings with families to present information that would best assist them in the final goal of the case.

Education

Bachelor of Arts (B.A.) - Children in Society

University of West Florida
Pensacola, FL
05.2021

Associate in Arts (A.A.) - General Education

Pensacola State Collage
Pensacola, FL
12.2018

Skills

  • Policy understanding
  • Data organization and retrieval
  • Confidential information handling
  • Proficient in managing multiple tasks
  • Strong organizational skills
  • Adaptability and Flexibility
  • Database management
  • Document organization
  • Collaborative teamwork
  • Exhibits professionalism in high-stress situations
  • Administrative and office support
  • Detail-oriented data management
  • Work prioritization

Timeline

Member Service Representative III

Navy Federal Credit Union
07.2024 - Current

MSR I

Tential
01.2024 - 07.2024

Customer Service Cashier

Circle K
05.2023 - 11.2023

Child Welfare Case Manager

FamiliesFirst Network
01.2022 - 03.2023

Associate in Arts (A.A.) - General Education

Pensacola State Collage

Bachelor of Arts (B.A.) - Children in Society

University of West Florida

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