Kathryn Barnes
Lyndonville,VT
Summary
Customer-oriented Retail Manager with over seven years in experience in building relationships, observing market and customer trends, improving operations, identifying problematic areas, and working as a team. Knowledgeable in all aspects of business operations from buying and receiving inventory, paying invoices, managing and retaining a team of staff, and day-to-day cashier and store work. Regularly plans merchandise for events and collects donations as needed for events. Has a strong personality for engaging in business conversation and creating connections with companies, vendors, and customers.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Retail Manager and Buyer
Burke Mountain Resort
East Burke , VT
08.2020 - Current
- Managed daily operations of the store, including opening and closing procedures.
- Supervised staff to ensure customer satisfaction and proper performance of duties.
- Developed strategies for increasing sales and improving customer service.
- Implemented new policies and procedures to improve efficiency.
- Analyzed financial data to identify areas of improvement for profitability.
- Hired, trained, mentored, and evaluated staff members on a regular basis.
- Conducted inventory management activities such as receiving shipments and maintaining stock levels.
- Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
- Created weekly schedules for store employees according to labor laws and budget constraints.
- Attended trade shows, conferences, and other industry events to stay current with trends.
- Negotiated contracts with vendors for supplies, products, and services.
Retail Associate
Burke Mountain Resort
East Burke, VT
11.2017 - 03.2020
- Greeted customers and provided excellent customer service.
- Assisted customers in finding products, answered questions, and made product recommendations.
- Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
- Operated cash register to process payments from customers.
- Organized backroom storage areas for efficient access to merchandise.
- Handled returns and exchanges according to company policy.
Children's Ski Instructor
Gunstock Mountain
Gilford, NH
12.2012 - 09.2018
- Ensured a safe environment for students by monitoring their progress and providing appropriate feedback.
- Organized activities that encouraged skill development in skiing while keeping the class engaged.
- Created a positive learning atmosphere through encouragement and support of each student's goals.
- Utilized various teaching methods such as visual aids or verbal instructions to explain concepts clearly.
- Adhered to all policies and procedures outlined in the employee handbook.
- Provided first aid if needed due to minor injuries sustained during lessons.
- Communicated effectively with colleagues about any issues arising from classes or students' behavior.
Education
BBA - Business Administration
Northern Vermont University
Lyndonville, VT05-2021
BBA - Accounting
Northern Vermont University
Lyndonville 05-2021
Bachelor of Science - Mountain Recreation Management
Northern Vermont University
Lyndonville 05-2021
Skills
- Staff Management
- Store growth planning
- Process Improvements
- Market research, forecasting, and analysis
- Budget Planning
- Relationship selling
- Operations Oversight
- Customer outreach
- Team training and development
- Complaint resolution
- Customer Service
Affiliations
- Started skiing at 2.5 years old, started instructing by 14, ski racing by 15, and I am still an avid skier.
- I love hiking and camping in the mountains with my dog!
- I enjoy sitting down with a good mystery novel.
- I enjoy podcasts of all genres from comedy to mysterious story telling.
- I have a serious love for all animals and a passion for helping animals in need.
Accomplishments
- My biggest accomplishment is the promotion I received from Retail Associate to Retail Manager. I was promoted while still being a full-time college student and working to finish my degrees. I have since received five hourly raises in my time as manager.
Certification
- I have received a Certified Guest Service Professional certificate from the American Hotel & Lodging Educational Institute.
- I am a certified Vermont Department of Liquor Control Class II In-House Trainer for my company.
References
References available upon request.
Timeline
Retail Manager and Buyer
Burke Mountain Resort
08.2020 - Current
Retail Associate
Burke Mountain Resort
11.2017 - 03.2020
Children's Ski Instructor
Gunstock Mountain
12.2012 - 09.2018
BBA - Business Administration
Northern Vermont University
BBA - Accounting
Northern Vermont University
Bachelor of Science - Mountain Recreation Management
Northern Vermont University
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