Kathryn Barrett
League City
Summary
Skilled in compassionate caregiving and dispatch software, I excelled at Tri-Tek Communications by enhancing customer service and operational efficiency. Demonstrated exceptional stress tolerance and active listening, fostering teamwork and improving service delivery across roles. Achieved significant improvements in client satisfaction and operational workflows, leveraging attention to detail and safety awareness.
Overview
2025
2025
years of professional experience
Work History
Care Taker
Visiting Angles
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Remained alert to problems or health issues of clients and competently responded.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Maintained accurate records of activities, incidents, and resident information for regulatory compliance.
- Established and enforced safety protocols and guidelines for staff.
Dispatcher
Tri-Tek Communications
09.2021 - Current
- Answered phone calls and responded to customer emails.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Monitored vehicle locations to coordinate timely arrivals.
- Coordinated with Technicians to facilitate efficient cable routes and timely installs
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Monitored and tracked dispatch communication systems.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Assisted in resolving customer complaints and grievances.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Promoted teamwork among colleagues by proactively assisting others when needed.
Front of House
Pierogi Queen
11.2020 - 09.2021
- Enhanced customer satisfaction by implementing effective front of house management strategies.
- Facilitated smoother kitchen operations by maintaining clear communication between back and front of house.
- Assisted in training new Front of House Servers, fostering teamwork and improving overall service quality.
- Collaborated with fellow front of house members to create a cohesive atmosphere that fostered teamwork and excellence in service delivery.
- Upheld high-quality standards by inspecting dishes for cleanliness before returning them to the front of house staff for use.
- Collaborated with front of house staff to ensure seamless service and exceptional dining experience.
- Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
- Kept waitstaff and front of house up to date about kitchen happenings and special reservations.
- Maintained cleanliness standards throughout the front of house areas, ensuring a welcoming atmosphere for guests.
Education
High School Diploma -
Clear Springs High School
League City, TX06-2010
Skills
- Housekeeping tasks
- Personal care
- Safety awareness
- Personal hygiene maintenance
- Compassionate caregiving
- Meal preparation
- Mobility support
- Housekeeping support
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Stress tolerance
Timeline
Dispatcher
Tri-Tek Communications
09.2021 - Current
Front of House
Pierogi Queen
11.2020 - 09.2021
Care Taker
Visiting Angles
High School Diploma -
Clear Springs High School
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