Kathryn Barretto
Phoenix,AZ
Summary
Pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. I am a passionate future healthcare worker who is eager to serve others. Motivated to lend a helping hand to the community while offering encouragement and support to people in need as well.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Community Health Worker Intern
Creighton Community Foundation
04.2025 - Current
- Participated in community coalition meetings to discuss shared goals and strategies for improving population health outcomes.
- Developed culturally sensitive outreach materials to engage diverse populations in community health initiatives.
- Established trusting relationships with clients, allowing for open communication about sensitive issues related to their health and wellbeing.
- Advocated on behalf of clients when navigating complex healthcare systems or addressing insurance coverage issues.
- Provided referrals to relevant social services agencies based on individual client needs and eligibility criteria.
- Implemented evidence-based interventions aimed at improving behavioral risk factors such as tobacco use, poor nutrition, and physical inactivity.
- Assisted in reducing healthcare disparities by identifying barriers to care and connecting clients with appropriate resources.
- Coordinated special events such as health fairs and wellness screenings to promote overall community engagement in wellness initiatives.
- Improved community health awareness by conducting educational workshops and presentations.
- Maintained accurate records of client interactions, interventions, and outcomes, ensuring effective monitoring of progress towards goals.
- Collaborated with local schools to implement health promotion programs targeting youth populations.
- Contributed to program evaluation efforts by collecting data on client demographics, service utilization, and satisfaction levels.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for clients, addressing both medical and social needs.
- Enhanced client well-being by providing emotional support and guidance during difficult situations.
- Promoted preventive healthcare measures through the distribution of educational materials and participation in public awareness campaigns.
- Identified gaps in service provision within the community and recommended strategies for addressing unmet needs.
- Supported case management efforts by assisting with appointment scheduling, transportation arrangements, and medication adherence reminders.
- Counseled patients on health-related topics and lifestyle changes for improved well-being.
- Provided crisis intervention and supportive counseling services to assist clients facing issues and problems.
- Engaged clients in health-related activities to enhance overall well-being.
- Participated in health promotion campaigns to raise awareness of health issues.
- Developed and maintained relationships with community partners to build program scope.
- Collaborated with external organizations to coordinate health and social services.
Homemaker
Self-Employed
04.2013 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
Customer Service Representative
Best Western Hotels & Resorts
06.2017 - 06.2022
- Problem Resolution: Identify and resolve customer issues efficiently, using problem-solving skills to address complaints and ensure customer satisfaction.
- Documentation and Reporting: Accurately document customer interactions and transactions in the customer relationship management (CRM) system for future reference and analysis.
- Team Collaboration: Work closely with other team members and departments, such as sales and technical support, to ensure a cohesive approach to customer service.
- Training and Development: Participate in ongoing training sessions to stay updated on product changes, company policies, and best practices in customer service.
- Adherence to Policies: Follow company policies and procedures, including compliance with data protection regulations and customer confidentiality standards.
- Handling Difficult Situations: Manage challenging customer interactions with professionalism and empathy, de-escalating conflicts and finding satisfactory resolutions.
- Crisis Management: Remain calm and composed during high-pressure situations, ensuring that customer concerns are addressed promptly and effectively.
- Empathy and Patience: Exhibit a genuine understanding of customer emotions and frustrations, providing support with patience and compassion.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Improved resolution time with effective problem-solving for customer complaints.
Education
High School Diploma -
Humanities And Science Academy
Phoenix, AZCommunity Health Worker
ASU College of Health Solutions
Phoenix, AZBehavioral Sciences
Grand Canyon University
Phoenix, AZSkills
- Communication
- Active listening
- Problem-solving
- Advocacy
- Empathy
- Motivational interviewing
- Crisis intervention
- Recovery planning
- Group facilitation
- Cultural competence
- Self-care strategies
- Data collection
- Community-based resources
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Critical thinking
- Organizational skills
- Verbal and written communication
- Mental health awareness
- Patient confidentiality
- CPR and first aid
- Relationship building
- Self motivation
- Medical terminology
- Interpersonal skills
- Conflict resolution
- CPR certified
- Professionalism
Certification
- Peer Support
- Community Health Worker
Timeline
Community Health Worker Intern
Creighton Community Foundation
04.2025 - Current
Customer Service Representative
Best Western Hotels & Resorts
06.2017 - 06.2022
Homemaker
Self-Employed
04.2013 - Current
Behavioral Sciences
Grand Canyon University
High School Diploma -
Humanities And Science Academy
Community Health Worker
ASU College of Health Solutions
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