Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kathryn Bateman

Herriman,UT

Summary

Dynamic professional with a proven track record at Domino's Pizza, excelling in customer service and teamwork. Recognized for enhancing customer satisfaction through timely deliveries and effective problem-solving. Skilled in GPS route planning and maintaining a safe driving record, consistently achieving high performance ratings and fostering a positive work environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Delivery Driver

Domino's Pizza
07.2022 - Current
  • Improved customer satisfaction by consistently delivering orders on time and with accuracy.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Maintained a clean driving record, ensuring safe and responsible transportation of food items.
  • Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
  • Processed payments by accepting cash, checks and credit and debit card payments.
  • Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
  • Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
  • Utilized strong organizational skills to efficiently manage multiple deliveries per shift without compromising quality or timeliness of service.
  • Enhanced efficiency in delivery routes by utilizing GPS technology and local knowledge of the area.
  • Assisted in expediting orders during peak times by aiding kitchen staff with food preparation when needed.
  • Provided exceptional customer service through courteous interactions and professional communication while handling transactions.
  • Collaborated with restaurant staff to streamline order processes and improve overall efficiency during busy periods.
  • Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
  • Maintained a professional appearance, ensuring that personal grooming and uniform standards were in compliance with company policies.
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Anticipated customers' questions and complaints and skillfully handled concerns.
  • Assisted new drivers with training and orientation procedures, offering guidance on best practices for efficient deliveries and reliable customer service.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Showcased adaptability by adjusting delivery routes based on traffic conditions or customer preferences, optimizing order fulfillment times.
  • Exceeded company expectations for prompt deliveries, resulting in increased repeat business from satisfied customers.
  • Maintained organized, safe and clean work areas and complied with company safety and security standards.
  • Adhered to strict safety standards while transporting perishable food items, ensuring that all products arrived at their destination in optimal condition.
  • Contributed to a positive team environment by effectively communicating with coworkers regarding order statuses and customer concerns.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Followed traffic laws during delivery for safety of pedestrians and other vehicles.
  • Collected payment for orders and provided customers with receipt copies to establish proof of transaction.
  • Addressed issues and resolved customer complaints to establish trust and reliability.

Assistant Manager

Domino's Pizza
09.2019 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.

General Manager

Domino's Pizza
07.2024 - 04.2025
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
  • Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
  • Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
  • Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reported issues to higher management with great detail.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Customer Service Representative

Domino's Pizza
09.2018 - 09.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

Herriman High School
Herriman, UT

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Dependable
  • Punctual
  • Problem-solving
  • Safe driving record
  • GPS and route planning
  • Heavy lifting

Certification

ServSafe Manager Certification - Feb 28 2024: Extensive training program for food establishment managers ensuring proper procedures for safety and hygiene practices in food preparation processes.

Timeline

General Manager

Domino's Pizza
07.2024 - 04.2025

Delivery Driver

Domino's Pizza
07.2022 - Current

Assistant Manager

Domino's Pizza
09.2019 - Current

Customer Service Representative

Domino's Pizza
09.2018 - 09.2019

Herriman High School

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