Summary
Overview
Work History
Education
Skills
Timeline
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Kathryn Baugus

Lacey,WA

Summary

Offering exceptional teamwork and leadership abilities, fully prepared to thrive in a fast-paced environment and learn new processes. Brings an understanding of customer service principles and operational efficiency, with developing skills in team management and scheduling. Ready to use and develop communication and organizational skills in any role.

Overview

2
2
years of professional experience

Work History

Shift Manager

Buffalo Wild Wings GO
03.2024 - 07.2024
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.

Crew Member

Wendy's
11.2022 - 03.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Education

Marine Biology

The Evergreen Stage College
06-2028

High School Diploma -

North Thurston High School
Olympia, WA
06-2024

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Workplace safety
  • Accurate money handling
  • Staff motivation
  • Opening and closing procedures
  • Punctual and reliable
  • Handling customer complaints
  • Energetic and enthusiastic
  • Training and mentoring
  • Relationship building
  • Team development
  • Mentoring and coaching
  • Delegating work
  • Safety compliance
  • Schedule management
  • Team building
  • Verbal and written communication
  • Tech-Savvy
  • Shift checklists
  • Shift leadership

Timeline

Shift Manager

Buffalo Wild Wings GO
03.2024 - 07.2024

Crew Member

Wendy's
11.2022 - 03.2024

Marine Biology

The Evergreen Stage College

High School Diploma -

North Thurston High School

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Kathryn Baugus