Summary
Overview
Work History
Education
Skills
Timeline
Work Preference
Quote
Certification
Work Availability
Generic

Kathryn Beal

Frisco,TX

Summary

Analytical professional with a proven track record, excelling in team leadership and customer service. Responsible for the highest appeal payment recovery rate in hospital history while enhancing operational efficiency. Skilled in complex problem-solving and decision-making, fostering a collaborative environment that drives success.

Overview

30
30
years of professional experience

Work History

Manager of Configuration and Quality Management

Delta Dental of Kansas
01.2009 - 06.2025
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Aligned change management procedures with organizational objectives, facilitating smooth updates without disruption.
  • Optimized existing configuration processes by implementing automation tools, saving time and resources on manual tasks.
  • Conducted thorough audits of system configurations to identify areas for improvement and implemented necessary changes.
  • Troubleshot complex issues arising from misconfigurations promptly, minimizing potential impact on business operations.
  • Mentored junior Configuration Managers, providing guidance and support for their professional development.

Dental Insurance Coordinator

East Wichita Dentist
03.2008 - 01.2009
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
  • Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
  • Educated customers on complex insurance issues and available discounts, promoting loyalty and policy retention through tailored recommendations.

Appeals Coordinator

Via Christi Regional Medical Center
04.2006 - 02.2008
  • Acted as a departmental resource on appeals matters.
  • Created, composed and maintained appeal response templates.
  • Compose appeal requests and responses.
  • Responded to attorney inquiries and litigation notices.
  • Increased appeal payment recovery to the highest rate in hospital history.

Claims Processing Manager

FiServ Health (formally Willis Co.)
01.1995 - 04.2006
  • Promoted safe working practices to maintain compliance with established policies and procedures.
  • Mentored departmental team, boosting efficiency, success and morale among employees.
  • Analyzed and compiled claims processing data to continuously optimize processes.

Education

Chaparral High School
Harper, KS

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving

Timeline

Manager of Configuration and Quality Management

Delta Dental of Kansas
01.2009 - 06.2025

Dental Insurance Coordinator

East Wichita Dentist
03.2008 - 01.2009

Appeals Coordinator

Via Christi Regional Medical Center
04.2006 - 02.2008

Claims Processing Manager

FiServ Health (formally Willis Co.)
01.1995 - 04.2006

Chaparral High School

Work Preference

Work Type

Full Time

Work Location

RemoteHybridOn-Site

Important To Me

Company CultureFlexible work hoursPersonal development programsHealthcare benefits401k match

Quote

Whether you think you can or whether you think you can’t, you’re right!
Henry Ford

Certification

  • Accredited Healthcare Fraud Investigator NHCAA 2014

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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