Summary
Overview
Work History
Education
Skills
Timeline
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Kathryn Beardslee

Sikeston,MO

Summary

Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Cerner and Soarian. Organized Patient Service Representative almost six years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.

Overview

6
6
years of professional experience

Work History

Patient Service Representative

Mercy Health Southeast
11.2018 - Current
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within our specialty clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns for a n.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
  • Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
  • Took copayments and compiled daily financial records.
  • Balanced deposits and credit card payments each day.
  • Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
  • Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
  • Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
  • Resolved billing inquiries and disputes in timely fashion.
  • Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Contributed to the resolution of billing disputes by working closely with insurance companies and patients to clarify charges and payment expectations.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.

Real Estate Agent

Abernathy Realty
06.2018 - 09.2022
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Advertised client properties through websites, social media, and real estate guides.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
  • Communicated with clients to understand property needs and preferences.
  • Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
  • Advised clients on market conditions and property value for informed decision-making.
  • Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
  • Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
  • Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
  • Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
  • Presented purchase offers to sellers for consideration.
  • Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.
  • Reviewed market research data and changed sales plans accordingly.
  • Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
  • Conducted comprehensive market analysis to identify opportunities for investors.

Education

High School Diploma -

Portageville High School
Portageville, MO
05.1996

Skills

  • Customer Service
  • HIPAA Compliance
  • Insurance Verification
  • Medical terminology knowledge
  • Insurance verifying
  • Patient confidentiality
  • Appointment Scheduling
  • Patient Intake
  • Payment Collection

Timeline

Patient Service Representative

Mercy Health Southeast
11.2018 - Current

Real Estate Agent

Abernathy Realty
06.2018 - 09.2022

High School Diploma -

Portageville High School

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Kathryn Beardslee