Open To Work
Kathryn Bigge
Austin,Tx
Life shrinks or expands in proportion to one’s courage.
AnaÏs Nin
Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefits401k matchStock Options / Equity / Profit SharingPaid sick leaveTeam Building / Company RetreatsPaid time offSummary
Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Personable and compassionate, with a natural aptitude for caregiving and a positive, upbeat approach. Understands the importance of patient safety and well-being, coupled with strong communication and organizational skills. Dedicated to providing high-quality care and support to improve clients' daily lives.
Reliable and upbeat sales associate, successful at promoting customer loyalty, satisfaction, and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing, and cleaning. Dedicated and dependable relationship builder with excellent organizational strengths, and a superior work ethic.
Work History
Administrative Assistant/ Program Aide
Age of Austin
11 2009 - 08 2011
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Volunteered to help with special projects of varying degrees of complexity.
- Enhanced program effectiveness by identifying areas for improvement and implementing necessary changes.
- Provided excellent customer service while addressing inquiries from potential participants and their families.
- Improved elderly clients'' quality of life by providing compassionate and attentive care.
- Developed strong relationships with clients and their families, fostering trust and open communication.
- Organized recreational activities for clients, boosting their mental stimulation and social engagement.
- Provided emotional support to clients during difficult times, demonstrating empathy and understanding.
- Successfully balanced multiple clients'' needs simultaneously, demonstrating excellent time management skills and prioritizing tasks effectively.
- Safeguarded elderly clients from abuse or neglect by diligently monitoring their well-being and reporting any concerns immediately.
- Entrusted to handle confidential and sensitive situations in professional matter.
Cashier
Family Dollar
07 2008 - 10 2009
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
Sales Associate
Bealls Dept Store
11 2004 - 10 2006
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Associate Of Applied Arts And Sciences - Psychology
- Continuing education in Psychology
Skills
- Time management
- Recordkeeping
- Performance improvement
- Paperwork drafting
- Relationship building
- cooking meals
- Staff collaboration
- MS Office
- Analytical and critical thinking
- Excellent communication
- Clerical support
- Cultural awareness
- Dependable and responsible
- Adapt to diverse groups
- Upselling
- Client service
- Social perceptiveness
- Exceptional customer service
- Problem-solving skills
- Professional demeanor
- Multi-tasking strength
- Excellent people skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative Assistant/ Program Aide - Age of Austin
11 2009 - 08 2011
Cashier - Family Dollar
07 2008 - 10 2009
Sales Associate - Bealls Dept Store
11 2004 - 10 2006
Austin Community College - Associate Of Applied Arts And Sciences, Psychology