Kathryn Boardman
Rome,NY
Summary
Compassionate professional with a strong track record in relationship building and support provision. Demonstrated expertise in communication, organization, and interpersonal skills. Proven success in designing and implementing activities that enhance participant well-being. Experienced in team leadership, budget management, and program planning.
Overview
32
32
years of professional experience
Work History
Site Coordinator
Connected Community Schools
09.2023 - Current
- Develops, evaluates, and implements recreational programs that address school needs and community interests, establishing strategic planning goals for the year, including 2 to 3 classroom programs per month, 1 to 2 family engagement activities, and several community events
- Oversees the Connected Community Schools Model, including universal, targeted, and individual support
- Acts as a liaison between staff and project management, collaborates with the school, and facilitates assessments to enhance student well-being and achievement
- Acts as the main liaison for the LINK operating system, identifying children and families in need, conducting needs assessments, and providing referrals to resources, typically assisting 10 to 12 families each week
- Organizes LINK and Connected meetings and training sessions
Site Manager
DashMart by DoorDash, Inc.
02.2022 - 08.2023
- Managed the opening of a 7,000 sq ft grocery/convenience warehouse operating 21 hours a day, overseeing the warehouse team to ensure high-quality products for customers
- By utilizing data and metrics, drove business goals from zero daily orders to over 300, while successfully recruiting and leading a high-performing team of nine staff members
- Ensured smooth, efficient, and safe site processes, maintained key quality metrics, identified inefficiencies, and collaborated with local charities to donate near-expiration products instead of waste
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
Central Equipment Manager
Upstate University Hospital
03.2017 - 08.2022
- Oversaw departmental operations with a 24/7 service staff of 22, managing medical equipment and disposables hospital-wide
- Responsible for staff management, budget oversight, logistics, and procedural planning, I supervised nine sterile technicians and ensured the cleanliness of the equipment
- Maintained inventory by procuring necessary supplies while adhering to budget constraints and meeting the needs of medical staff and students
- Highlights include hiring and onboarding new employees, conducting evaluations, and ordering equipment through Lawson for improved patient and staff outcomes
- Participated in committees like VAP, Patient Safety, and Emergency Readiness, working collaboratively with nurse managers
- Ensured timely acquisition of new equipment, streamlining the procurement process.
- Streamlined asset management processes, facilitating efficient allocation of resources across various projects.
Shift Supervisor
Upstate University Hospital
11.2015 - 03.2017
- Oversaw employees to ensure the timely completion of their assessments while managing and coordinating patient dispatches for appointments, admissions, and discharges
- Managed approximately 100 incoming calls, emails, and faxes per day from customers
- Assisted in hiring and onboarding staff, co-authored department policies for quality service, and managed employee schedules
- Conducted rounds to verify staff competencies, fostered relationships across departments, and utilized conflict management skills to resolve patient and employee issues.
Store Manager
Tractor Supply Co.
05.2010 - 10.2015
- Oversaw a $4.2 million operation, responsible for budget, asset, and inventory control while leading a team of 20 to deliver exceptional customer service, which helped reduce shrinkage and employee turnover.
- In four years, increased store revenues from $2.8M to $4.2M and achieved a customer satisfaction rate of 79%, surpassing the company average by 3%
- Recruited, hired, and trained personnel; completed yearly reviews along with observed each employee’s individual strengths and initiated mentoring program to improve areas of weakness
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility
- Coordinated in-store events to boost foot traffic by partnering with local businesses and community organizations for mutual benefit, while also fostering community engagement through volunteer recruitment
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
Assistant Store Manager
Tractor Supply Co.
04.2008 - 04.2010
- Oversaw inventory management and supervised a team of 15 in a $5 million operation
- Enhanced inventory processes to consistently meet control needs, improving sales rank to 8th out of 500 stores in the Northeast.
- Played a key role in opening a new store in Lowville, NY, where I helped recruit, hire, and train staff.
- Completed a year-long management training course focused on hard lines, merchandising, payroll, and P&L management, which further equipped me to manage inventory effectively.
- Implemented policies that reduced inventory loss from 1.8% to 0.6% within a year and conducted training sessions that increased customer satisfaction by 5%.
Team Lead
Tractor Supply Co.
09.2007 - 04.2008
- Managed various responsibilities, including store openings and closures, cash control, balancing registers, and staff assignments in the store manager’s absence
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times
- Optimized customer experience by delivering superior services and effectively troubleshooting issues
- Educated staff on organizational mission and goals to help employees achieve success
Team Lead
Horsevalley Resort
11.2005 - 03.2007
- Trained and supervised a rotating team of ten employees in the resort’s Snow Sports Department, overseeing cashiers with their cash handling and register balancing tasks.
Personal Care Aid
Barrie and District Association for People with Special Needs
06.1993 - 03.2003
- Provided essential support to children with a wide range of special needs, including physical, cognitive, and emotional disabilities, to enhance their inclusion in mainstream society
- Collaborated with families to implement individualized care plans and engaged children in community settings to promote social interaction
- Successfully taught basic computer skills and the use of assistive technologies, created routines in partnership with occupational and physical therapists, and worked with other PCAs to establish a summer camp aimed at fostering social development and play through local community resources
Education
B.S.W. -
King University
Bristol, Tennessee06.2026
A.A.S. - Business Studies
SUNY Empire State University
Saratoga Springs, New York06.2019
Skills
- Leadership and team building
- Program development and event planning
- Budget management
- Communication and interpersonal skills
- Staff supervision and scheduling coordination
- Creativity and adaptability
Timeline
Site Coordinator
Connected Community Schools
09.2023 - Current
Site Manager
DashMart by DoorDash, Inc.
02.2022 - 08.2023
Central Equipment Manager
Upstate University Hospital
03.2017 - 08.2022
Shift Supervisor
Upstate University Hospital
11.2015 - 03.2017
Store Manager
Tractor Supply Co.
05.2010 - 10.2015
Assistant Store Manager
Tractor Supply Co.
04.2008 - 04.2010
Team Lead
Tractor Supply Co.
09.2007 - 04.2008
Team Lead
Horsevalley Resort
11.2005 - 03.2007
Personal Care Aid
Barrie and District Association for People with Special Needs
06.1993 - 03.2003
A.A.S. - Business Studies
SUNY Empire State University
B.S.W. -
King University
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