Kathryn Bourgeois
Dallas-Fort Worth,TX
Summary
Experienced with customer service, sales, and front desk operations. Utilizes strong communication skills and friendly demeanor to engage with clients and resolve inquiries. Track record of maintaining organized workspaces and providing efficient support to ensure seamless customer experiences.
Overview
15
15
years of professional experience
Work History
Front Desk Sales Associate
Massage Envy
Arlington
04.2023 - 04.2025
- Facilitated exceptional guest experiences by providing tailored recommendations and services.
- Managed appointment scheduling using practice management software to optimize client flow.
- Trained staff on customer service protocols, enhancing team performance and guest satisfaction.
- Developed and implemented strategies to improve operational efficiency within the front desk team.
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Managed high-volume call environments while maintaining service quality and customer satisfaction.
Childcare Provider
Self-Employed
Dallas-Fort Worth
01.2011 - Current
- Developed engaging educational activities tailored to children's developmental needs.
- Fostered a safe and nurturing environment promoting emotional and social growth.
- Maintained open communication with parents regarding child progress and well-being.
- Implemented daily routines that enhanced structure and consistency for children.
- Encouraged positive behavior through effective discipline strategies and reinforcement techniques.
- Established strong communication channels with parents to discuss child progress and concerns.
Lead Administrative Assistant
ASPIRE
Fort Worth
03.2019 - 11.2019
- Streamlined office operations by implementing efficient scheduling processes and improving communication across departments.
- Coordinated executive meetings, ensuring all materials were prepared and distributed in a timely manner.
- Developed and maintained filing systems, enhancing document retrieval efficiency for team members.
- Managed vendor relationships, negotiating contracts to optimize service delivery and cost-effectiveness.
- Oversaw daily administrative functions, ensuring compliance with organizational standards and best practices.
- Served as a liaison between management and staff members to resolve conflicts or address concerns promptly and professionally.
Barista
Starbucks
North Richland Hills
04.2019 - 10.2019
- Prepared and served high-quality coffee beverages with attention to customer preferences.
- Maintained cleanliness and organization of work area to ensure compliance with health regulations.
- Managed inventory levels, restocking supplies as needed to meet customer demand.
- Oversaw daily operations, ensuring efficient workflow during peak hours.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
Shift Lead
Andy's Frozen Custard
North Richland Hills
01.2017 - 02.2019
- Supervised daily operations to ensure efficient service and product quality.
- Trained and mentored new team members on customer service protocols and operational procedures.
- Streamlined workflow processes, resulting in improved productivity and reduced service times.
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Bachelor of Science -
WESTERN GOVERNORS UNIVERSITY
05.2027
Diploma - undefined
RICHLAND HIGHSCHOOL
05.2015
Skills
- Effective problem solving
- Scheduling appointments
- Critical thinking
- Customer service
- Data entry
- Relationship building
- Goal oriented
- Employee training
- Team motivation
- Microsoft office
Languages
English
Native or Bilingual
Timeline
Front Desk Sales Associate
Massage Envy
04.2023 - 04.2025
Barista
Starbucks
04.2019 - 10.2019
Lead Administrative Assistant
ASPIRE
03.2019 - 11.2019
Shift Lead
Andy's Frozen Custard
01.2017 - 02.2019
Childcare Provider
Self-Employed
01.2011 - Current
Diploma - undefined
RICHLAND HIGHSCHOOL
Bachelor of Science -
WESTERN GOVERNORS UNIVERSITY