Kathryn Brewster
Platteville,WI
Summary
Detail-oriented administrator with expertise in managing office operations and improving workflow efficiency. Skilled in data management and customer relations, consistently delivering exceptional service and enhancing team collaboration.
Overview
11
11
years of professional experience
Work History
Administrator
Royal Legacy LLC
Pinedale, WY
03.2022 - Current
- Managed daily office operations to ensure efficiency and productivity.
- Utilized software tools for data entry, reporting, and project management to streamline operations.
- Collaborated with team members to develop strategies for optimizing administrative tasks and resources.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
- Coordinated scheduling and communication between departments for seamless workflow.
- Implemented process improvements that enhanced administrative functions and reduced turnaround times.
- Developed and maintained filing systems to ensure accurate record-keeping and easy retrieval of information.
Customer Service Representative
Colony Brands, Inc.
Monroe, WI
11.2020 - 01.2022
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed complex order processing, ensuring accuracy and timely delivery of products.
- Handled escalated issues, employing problem-solving skills to achieve positive outcomes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with cross-functional teams to improve service delivery processes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Babysitter
Babysitting Service
Platteville, WI
12.2016 - 12.2020
- Supervised children's activities, ensuring safety and engagement in a nurturing environment.
- Developed personalized care plans to meet individual needs of each child.
- Communicated effectively with parents regarding child development and daily activities.
- Implemented educational games and activities to promote learning and creativity.
- Managed multiple schedules efficiently, balancing various family commitments and requests.
- Adapted quickly to changing environments and needs of children under care.
- Maintained cleanliness and organization of play areas, ensuring a safe space for children.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Enhanced language development by engaging in storytelling, reading books, and encouraging conversation among the children under my care.
- Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.
- Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
- Administered medications by following strict instructions from parents.
- Managed scheduling of playdates, appointments, and extracurricular activities for structured days.
- Maintained open communication with parents about daily activities, behaviors, and concerns.
- Arranged transportation for school and activities, ensuring punctuality.
- Coordinated outdoor activities to promote physical health and exploration.
Restaurant Hostess
Flapjack Family Restaurant
05.2015 - 09.2016
- Greeted and seated guests, ensuring a welcoming atmosphere for all patrons.
- Managed waitlist efficiently, optimizing table turnover and guest satisfaction.
- Coordinated with kitchen staff to communicate guest needs and special requests.
- Trained new hosts on operational procedures and customer service best practices.
- Monitored dining room flow, adjusting seating assignments to enhance efficiency.
- Resolved guest concerns promptly, maintaining high standards of customer service.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Input orders accurately into POS terminal, split bills and accepted payments.
Education
High School Diploma -
Pleasant Valley High School
Riverdale, IA 05-2009
Skills
- Customer service
- New hire onboarding
- Supplies ordering
- Operations oversight
- Help desk tickets
- Active listening
- Task prioritization
- Written communication
- Professionalism
- Call center experience
- Complaint resolution
- Payment processing
- Spreadsheets
- Computer skills
- Sales transactions
- Problem-solving skills
- Information gathering
- Record keeping
- Product and service sales
- Following directions
- Complex Problem-solving
- Personal presentation
- Check payment processing
- Interactive communication skills
- Warm and friendly
- Point-of-sale system
Timeline
Administrator
Royal Legacy LLC
03.2022 - Current
Customer Service Representative
Colony Brands, Inc.
11.2020 - 01.2022
Babysitter
Babysitting Service
12.2016 - 12.2020
Restaurant Hostess
Flapjack Family Restaurant
05.2015 - 09.2016
High School Diploma -
Pleasant Valley High School