Kathryn Brophy
Wethersfield,CT
Summary
Dedicated and resourceful professional with 10+ years in customer service-driven industries, with a history of meeting company goals and successfully managing multiple priorities with a positive attitude. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Ready to leverage experience and drive to pursue new professional challenges.
Overview
8
8
years of professional experience
Work History
Cafe Manager
Gaylord Specialty Healthcare
11.2022 - Current
- Independently managed daily operations to maintain smooth workflow, cleanliness, and presentation the cafe.
- Worked closely with department heads to spearhead improvements, including design renovations.
- Delivered excellent customer service experiences by building relationships and addressing concerns promptly and professionally to maintain long-term loyalty.
- Monitored and adjusted pricing, discounts and developed specials and promotions to maximize profitability and increase sales by 10% since last quarter.
Team Lead and Contract Manager
Chief Of Staff Events
01.2019 - 11.2022
- Supported and Managed events of up to 300 people to ensure that all requirements and goals were always fully met.
- Assisted organizations rebuild and train their management teams and employees.
- Coordinated with outside vendors and catering.
- Conducted pre and post-event meetings, completed detailed reports hired, trained and managed new personnel, and executed other tasks as assigned by client or superior.
- Maintained and managed select important client relationships.
Social Media Manager, Asst. to Owner
Blue Moon Artisans
01.2019 - 01.2020
- Hired to oversee online presence and operations for a gift & jewelry business, quickly became the owner's main contact and helped open a new location within a month.
- Developed Social Media strategy, crafted brand messaging, and produced content across four platforms.
- Implemented streamlined business practices, including staff training, communication, order management, and record keeping.
- Organized digital files, invoices, and documentation. Managed business email accounts and supported the owner's schedule and correspondence.
Department Manager
Anthropologie
01.2016 - 01.2019
- Co-led a 15-20 member team, prioritizing customer-centricity through team development and culture.
- As the in-house VIP client liaison, took charge of the largest department, driving significant business growth.
- Led team development efforts, including hiring, training, and scheduling. Initiated a Product Training Program, resulting in a departmental sales increase of up to 14%.
- Managed both public and internal Instagram accounts, and curated content for the corporate account.
- Orchestrated events and partnerships with local businesses to enhance customer experience and boost foot traffic.
Store Manager
The Silver Dahlia
2010 - 2016
- Spearheaded growth of a small jewelry store into a multi-location boutique, earning local awards and fostering a loyal customer base.
- Recruited, trained, scheduled, and nurtured high-performing teams across all locations.
- Contributed to buying processes by attending trade shows and providing input.
- Established and managed a centralized online workflow system using Google Suite.
- Orchestrated Print & Digital Marketing efforts and oversaw Social Media presence across 5 platforms.
- Boosted sales through creative visual merchandising and optimized store layouts.
- Organized seasonal sales promotions and special events to drive foot traffic and enhance sales opportunities.
Education
Liberal Arts And Music
University of Hartford
Hartford, CTSkills
- Teamwork and Collaboration
- Creativity and Visual Design
- Attention to Detail
- Ability to work under pressure and deadlines
- Strong Customer Focus/ Customer Relations and Engagement
- Community Engagement
- Design and Social Media Marketing
- Brand Development
- Proficiencies incl MS Office, Google Suites, Quickbooks, POS Micros Systems, Slack and Asana, Photoshop and Illustrator
Other Experience
- CPR/AED/First Aid Certified
- Instructor with CT Inclusive Arts, a program designed to dissolve barriers between youth with and without disabilities
- Volunteer for Summer Musical Program with Youth and Family Services
Timeline
Cafe Manager
Gaylord Specialty Healthcare
11.2022 - Current
Team Lead and Contract Manager
Chief Of Staff Events
01.2019 - 11.2022
Social Media Manager, Asst. to Owner
Blue Moon Artisans
01.2019 - 01.2020
Department Manager
Anthropologie
01.2016 - 01.2019
Store Manager
The Silver Dahlia
2010 - 2016
Liberal Arts And Music
University of Hartford
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