Summary
Overview
Work History
Education
Skills
Timeline
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Kathryn Burleigh

Lake Charles,LA

Summary

Enthusiastic and caring Branch Manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. Solid team player with an outgoing, positive demeanor, and proven skills in establishing rapport with clients. Eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Motivated to learn, grow, and excel.

Overview

9
9
years of professional experience

Work History

Branch Manager

Enterprise Mobility
Lake Charles, LA
07.2021 - Current
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.
  • Disciplined employees to encourage compliance with company policies and procedures.
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Directed daily operations of the branch, including customer service and sales and marketing activities.
  • Developed strategies to increase customer satisfaction and loyalty.
  • Provided guidance and support to team members regarding problem resolution and customer service issues.
  • Established strong working relationships with external partners such as vendors and suppliers.

Mental Health Specialist

Institute For Neuropsychiatry AHS
Lake Charles, LA
03.2019 - 06.2021
  • Encouraged clients to express feelings and discuss what was happening in day-to-day life in order to help each person develop insight into personal experiences and relationships
  • Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
  • Applied array of different methodologies to assist patients with therapy.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
  • Documented client progress in confidential files.
  • Facilitated smooth discharge by encouraging and reassuring clients throughout transitions.

Cocktail Server

Blue Martini Lounge Golden Nugget
Lake Charles , LA
09.2017 - 09.2019
  • Built solid rapport with many frequent patrons to cultivate guest loyalty.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Maintained accuracy and efficiency when processing sales transactions.
  • Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.

Cocktail Server

H2O Pool Golden Nugget
Lake Charles , LA
05.2017 - 09.2017
  • Greeted new customers, discussed specials, upsell, took drink orders, and built immediate positive connections with guests.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Maintain a positive attitude while working in the heat for extended periods of time and the ability to work fast and efficiently.
  • Maintain a clean/sanitary and organized work section.

Sephora Product Consultant

SEPHORA Inside JCPenney
Lake Charles, LA
11.2014 - 05.2017
  • Established long term customer relationships by using effective communication and active listening skills.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Performed custom makeovers and facials (CMA) and mini makeovers.

Education

Bachelor of Science - Psychology

McNeese State University
Lake Charles, LA
12.2018

Minor - Communication Studies

McNeese State University
Lake Charles, LA
12.2018

Skills

  • Excellent communication and interpersonal skills
  • Dedicated and dependable team member and leader
  • Outpatient counseling
  • Crisis intervention/ Problem solving
  • Case management
  • Organizational skills
  • Strategic sales knowledge
  • Superb written skills
  • Strong computer and software skills (Microsoft Word, PowerPoint, Excel, etc)
  • Driving Revenue
  • Customer Relations
  • Excellent Time Management Skills
  • Business Plan Execution
  • Marketing
  • Employee Development

Timeline

Branch Manager

Enterprise Mobility
07.2021 - Current

Mental Health Specialist

Institute For Neuropsychiatry AHS
03.2019 - 06.2021

Cocktail Server

Blue Martini Lounge Golden Nugget
09.2017 - 09.2019

Cocktail Server

H2O Pool Golden Nugget
05.2017 - 09.2017

Sephora Product Consultant

SEPHORA Inside JCPenney
11.2014 - 05.2017

Bachelor of Science - Psychology

McNeese State University

Minor - Communication Studies

McNeese State University

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Kathryn Burleigh