Kathryn Cain
Morgantown,WV
Summary
Dedicated Customer Service Specialist, providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues through excellent communication.
Well-versed in anatomy and physiology, and practiced as a licensed massage therapist for six years, specializing in pain management therapy, while working with chiropractors and physical therapists at a therapy clinic.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
TTEC
Morgantown, WV
12.2023 - Current
- Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
- Monitored account activities for suspicious patterns that could indicate fraudulent activity.
- Achieved top ranking for overall satisfaction from the bank on a team of 17 agents for several months in a row.
- Utilized various software programs including Microsoft Office Suite for data entry purposes.
- Attended training sessions regularly to stay current on product knowledge and industry trends.
Private Nanny
Sylvie and Charles Raver
Annapolis, Maryland
07.2023 - 12.2023
- Supervised daily activities for children, ensuring a safe environment.
- Managed children's schedules, including appointments and extracurricular activities.
- Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
Private Nanny
Krista and Robert Timmerman
Greenville, South Carolina
03.2017 - 07.2023
- Supervised daily activities for children, ensuring a safe environment.
- Organized engaging, educational games and activities to promote learning.
- Bathed and dressed babies, changed diapers, and prepared bottles and feeding equipment.
Licensed Massage Therapist
Self employed
Gainesville, Florida
05.2006 - 06.2013
- Maintained accurate records of treatments and client progress for reference.
- Collaborated with healthcare professionals, such as chiropractors and physical therapists, to provide comprehensive care for clients.
- Attended continuing education courses related to massage therapy in order to stay up-to-date on best practices in the field.
- Provided professional massage therapy services for clients, including Swedish and deep tissue massage techniques.
- Managed front desk operations such as scheduling appointments, checking out patients or answering phone calls.
Education
Licensed Massage Therapist - Anatomy, Physiology And Kinesiology
Florida School of Massage
Gainesville, FL 09.2005 - 03.2006
Skills
- Medical terminology
- Active listening
- Verbal and written communication
- Multi-line telephone operations
- Empathy and patience
- Time management
- Proficient in scheduling
Timeline
Customer Service Representative
TTEC
12.2023 - Current
Private Nanny
Sylvie and Charles Raver
07.2023 - 12.2023
Private Nanny
Krista and Robert Timmerman
03.2017 - 07.2023
Licensed Massage Therapist
Self employed
05.2006 - 06.2013
Licensed Massage Therapist - Anatomy, Physiology And Kinesiology
Florida School of Massage
09.2005 - 03.2006