Kathryn Cardon
Williams,AZ
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level floor supervisor position. Ready to help team achieve company goals. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
12
12
years of professional experience
Work History
Restaurant Host
Grand Canyon Railway
11.2023 - Current
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
- Answered customer questions about hours, seating, and menu information.
- Assisted in increasing table turnover rate by promptly clearing and resetting tables after guest departure.
Drink Maker
Nana's Lemonade
03.2023 - Current
- Managed cash transactions accurately while maintaining responsibility for the register''s contents throughout shifts.
- Ensured a safe working environment by adhering to proper food handling procedures, sanitation guidelines, and workplace safety protocols.
- Received positive feedback from customers for attentiveness, drink-making skills, and friendly demeanor.
- Demonstrated adaptability by quickly learning new recipes as they were introduced or when requested by customers.
Front Desk/Activities
Circle Pines KOA
04.2022 - 12.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Enhanced children''s creativity by implementing diverse and engaging activities.
- Streamlined registration process for activities, resulting in reduced wait times for parents and children.
Housekeeper
Aspen Grove Inn
06.2020 - 04.2022
- Enhanced guest satisfaction by maintaining a clean and organized environment in all assigned areas.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Temp
IES Staffing
01.2020 - 03.2020
- Managed project deadlines successfully by prioritizing tasks and staying organized under tight schedules in various temporary roles.
- Assisted with data entry projects, ensuring accuracy and timely completion of essential documents for multiple employers.
Waitress/ Host
Gringos Restaurant
11.2018 - 01.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Housekeeping Supervisor
Springhill Suites by Marriott
06.2017 - 03.2018
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored new personnel to maximize quality of service and performance.
Front Desk/Housekeeper
Mack's Inn Resort
04.2015 - 11.2016
- Handled cash transactions accurately, maintaining accountability for funds within the front desk till.
- Assisted with reservation management, effectively handling cancellations and modifications to bookings.
- Maintained a clean and welcoming lobby area for guests, ensuring a positive first impression.
- Contributed to team efforts in maintaining high standards of cleanliness throughout all common areas of the hotel.
- Supported other departments during busy periods or staffing shortages, demonstrating flexibility and adaptability within the role.
Missionary Training Leader
The Church Of Jesus Christ Of Latter-day Saints
11.2012 - 03.2014
- Coached missionaries on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Facilitated team-building exercises to foster collaboration between department members.
- Prepared and delivered mission-related presentations to church and community groups.
Education
Associate of Science - Family And Consumer Sciences Education
Brigham Young University- Idaho
Rexburg, ID03.2020
Graduated -
La Grange High School
La Grange, TX12.2010
Skills
- Exceptional communication
- Integrity and Honesty
- Food safety awareness
- Reservation handling
- Guest Relations
- Social Perceptiveness
- Interactive communication skills
- Customer service expertise
- Hospitality service expertise
- Cleaning and sanitation
- Restaurant Operations
- Phone Etiquette
- Event Planning
Floral Design
Experience in floral arranging and wedding planning
Languages
Spanish
Limited Working
Timeline
Restaurant Host
Grand Canyon Railway
11.2023 - Current
Drink Maker
Nana's Lemonade
03.2023 - Current
Front Desk/Activities
Circle Pines KOA
04.2022 - 12.2022
Housekeeper
Aspen Grove Inn
06.2020 - 04.2022
Temp
IES Staffing
01.2020 - 03.2020
Waitress/ Host
Gringos Restaurant
11.2018 - 01.2020
Housekeeping Supervisor
Springhill Suites by Marriott
06.2017 - 03.2018
Front Desk/Housekeeper
Mack's Inn Resort
04.2015 - 11.2016
Missionary Training Leader
The Church Of Jesus Christ Of Latter-day Saints
11.2012 - 03.2014
Associate of Science - Family And Consumer Sciences Education
Brigham Young University- Idaho
Graduated -
La Grange High School
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