Kathryn "Cassi" Kaiser
Kennesaw
Summary
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
21
21
years of professional experience
Work History
Operations Coordinator-Nursing Support
Wellstar, Kennestone Regional Medical Center
Marietta
12.2022 - Current
- Plans resources and deploy strategies to set priorities, coordinate diversified and multiple activities, and make appropriate clinical and managerial decisions
- Reports patterns/outcomes and collaborate with Hospital Leadership to develop solutions
- Act as a liaison between Kennestone and the Wellstar system Resource Management Center for incoming and outgoing internal and external Agency staff
- Responsible for payroll for 200+ staff members, ensure appropriate wage differentials are added
- Track and monitor contractual schedules and holiday rotation and PTO requirements for all nursing support staff including Agency staff
- Monitor all inpatient service line schedules for contractual commitments, FTE leakage and balancing to ensure a balanced service line, reporting back to service line directors for compliance
- Point person for monitoring center data collection for system report out for A3 objectives
Supervisor, Monitoring Center Operations
Wellstar, Kennestone Regional Medical Center
Marietta
10.2021 - 08.2022
- Accomplished department objectives by supervising staff and organizing and monitoring work processes
- Maintained staff by recruiting, selecting, orienting, and training employees and developing personal growth opportunities
- Accomplished staff job results by coaching, counseling, and disciplining employees
- Planned, monitored, and appraised job results
- Conducted training
- Implemented and enforced systems, policies, and procedures
- Maintained safe and healthy work environment by establishing and enforcing organization standards and adhering to CDC recommendations
- Completed operations by developing schedules, assigning, and monitoring work, gathering resources, implementing productivity standards, resolving operations problems, maintaining reference manuals, and implementing new procedures
- Controlled expenses by gathering and submitting budget information, scheduling expenditures, monitoring variances, and implementing corrective actions
- Provided quality service by enforcing quality and customer service standards
- Contributed to team effort by accomplishing related results as needed
Staffing Analyst
Wellstar, Kennestone Regional Medical Center
Marietta
05.2017 - 10.2021
- Developed, implemented continually updated orientation program for weekly incoming agency staff
- Responsible for collecting/correcting, imputing and approving payroll for additional staff
- Collaborated with executive director of professional practice to provide training and orientation shifts for furloughed staff to integrate them into critical areas, such as ICU
- Created and coordinated schedules for furloughed staffing at 45% higher capacity then during non-COVID
- Created and maintained schedule for an off-site LTAC unit to house patients no longer needing ICU/IMCU care but who could not return home
- Secured and deployed staff for ICU when ICU occupancy increased 20%
- Monitored and balanced Float Pool schedule to eliminated overtime and above FTE shifts
- Partnered with core staff and contingency staff across Kennestone Hospital to ensure compliance with nurse-to-patient ratios
- Acted as a liaison between Kennestone and the Wellstar system Resource Management Center for just in time staffing
- Organized and tracked yearly competencies and certification requirements for float pool staff
- Responsible for payroll for 107 staff members, ensure appropriate wage differentials are added
- Tracked and monitored contractual schedules and holiday rotation and PTO requirements for float pool staff
- Acted as Project Coordinator for 'Falls A-3' initiative to reduce falls hospital wide
Office Manager
McKenna Farms Therapy Services, Inc.
Dallas
03.2013 - 05.2017
- Ensured/captured necessary insurance information to confirm coverage benefits
- Ensured patient insurance authorizations are timely so there is no interruption in treatment
- Cultivated relationships with physicians, psychologists, school systems and public health departments
- Coordinated all referrals between parents and physician offices
- Collected all relevant patient health information including diagnosis information
- Checked daily notes for appropriate codes to ensure quick and seamless billing processes
- Served as point of contact for parents with questions on additional medical and financial services
- Compiled and updated database of age and diagnosis-appropriate community services
- Initiated and updated clinic credentials for 23 therapists
- Built, updated, and maintained weekly scheduling for the 450+ patients
- Conceived, planned, coordinated, and executed all community event/fundraiser efforts
Unit Secretary/Clinical Care Partner
Wellstar Kennestone Regional Medical Center
Marietta
09.2004 - 10.2014
- Identified and provided tailored care based on individual needs of the patient
- Admitted/discharged patients
- Ensured accuracy of patient charts
- Coordinated between ICU and ancillary departments, ensuring strong relationships to leverage needs of the business
Project Member, Shared Governance Committee
Wellstar Kennestone Regional Medical Center
Marietta
- Member of Capital Governance Committee project team for unit process improvement implementation
- Developed, tested, and implemented new/improved workflows, policies, and procedures for entire Wellstar business
Education
Health Information of Technology -
Georgia Northwestern Technical College
Rome, GA01.2013
Mass Communications -
Elon College
Elon, North Carolina01.1989
Skills
- Verbal communication
- Written communication
- Interpersonal skills
- Negotiation skills
- Conflict resolution skills
- Organizational skills
- Attention to detail
- Analytical skills
- Problem-solving skills
- Task prioritization
- Delegation
- Integrity
- Professionalism
- Confidentiality
- Database Management
- Customer Service
- Ability to work under pressure
- Team player
- Commitment to Organizational Goals
Timeline
Operations Coordinator-Nursing Support
Wellstar, Kennestone Regional Medical Center
12.2022 - Current
Supervisor, Monitoring Center Operations
Wellstar, Kennestone Regional Medical Center
10.2021 - 08.2022
Staffing Analyst
Wellstar, Kennestone Regional Medical Center
05.2017 - 10.2021
Office Manager
McKenna Farms Therapy Services, Inc.
03.2013 - 05.2017
Unit Secretary/Clinical Care Partner
Wellstar Kennestone Regional Medical Center
09.2004 - 10.2014
Project Member, Shared Governance Committee
Wellstar Kennestone Regional Medical Center
Health Information of Technology -
Georgia Northwestern Technical College
Mass Communications -
Elon College
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