Summary
Overview
Work History
Skills
Additional Information
Timeline
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Kathryn Center

Charles City,VA

Summary

Organized and dedicated administrative professional with proven track record of providing exceptional customer service in fast-paced environments. Offering sharp attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

11
11
years of professional experience

Work History

Administrative Assistant/Campground Attendant

Blue Water
06.2023 - Current
  • Managed campground reservations system, minimizing booking conflicts while maximizing site occupancy rates.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing all incoming and outgoing communications.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Worked closely with management to maintain clean, safe and appealing property.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Assisted with event planning and execution, ensuring successful on-site activities and entertainment.

Bakery Associate

Wegmans Supermarket
01.2023 - 06.2023
  • Supported the bakery's reputation for quality by consistently producing visually appealing and delicious baked goods that met or exceeded customer expectations.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Contributed to business growth by participating in promotional events showcasing the bakery''s offerings to potential clients or at community gatherings.
  • Contributed to a positive work environment by collaborating with team members and assisting in various tasks as needed.


Event Coordinator/Kitchen Lead

K1 Speed
12.2021 - 06.2022
  • Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
  • Managed daily kitchen operations, including scheduling, budgeting, and equipment maintenance.
  • Improved kitchen efficiency by streamlining food preparation processes and reducing waste.
  • Developed new menu items, incorporating seasonal ingredients and current food trends.
  • Developed creative marketing materials that generated interest and boosted event attendance.
  • Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
  • Fostered a positive work environment, promoting teamwork and open communication among kitchen staff.

Call Center Agent

U.S. Bank
09.2017 - 10.2018
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.

Courier Contractor

Uber, Lyft, DoorDash, Shipt
03.2018 - Current
  • Insured customer satisfaction through prompt and professional communication during pick-ups and deliveries.
  • Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
  • Verified package information to check for accuracy and completeness.
  • Streamlined the pick-up process by proactively organizing packages based on destination priority.
  • Minimized potential damage by carefully handling fragile parcels and adhering to specific packing requirements.
  • Demonstrated adaptability when managing unexpected changes in delivery schedules due to unforeseen circumstances.

Baker /Barista Shift Lead

Dunkin' Donuts Franchising
04.2016 - 12.2022
  • Trained in all departments to work any position and borrowed to over five different franchise locations.
  • Increased production efficiency through effective time management and multitasking during busy periods.
  • Displayed strong problem-solving abilities when addressing customer complaints or concerns promptly while maintaining professionalism at all times.
  • Contributed to team success by training new employees on baking techniques, coffee making, safety protocols, and equipment operation.
  • Assisted in the planning and execution of various events or promotions, contributing to the overall success and growth of the business.

Baker/Customer Service

Winn Dixie
02.2015 - 05.2016
  • Operated commercial kitchen equipment and tools.
  • Demonstrated versatility by mastering multiple roles within the bakery, including cashier duties, baking, decorating, and packaging products.
  • Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
  • Continuously improved personal baking skills through ongoing training, attending workshops, and staying updated on industry trends, resulting in higher-quality products and increased productivity.


Guest Relations

Chick-fil-A
06.2013 - 06.2014
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Established positive guest relationships through consistent delivery of excellent customer service.

Skills

  • Adaptable
  • Detail-Oriented
  • Calm and Professional Under Pressure
  • Strong Service Mindset
  • Understanding Customer Needs
  • Issue and Complaint Resolution
  • High-Volume Environments
  • Corporate Standards
  • Operational Efficiency
  • Goals and Performance
  • Complex Product Knowledge
  • Sales and Upselling
  • Team-Oriented and Cooperative

Additional Information

Associate's Degree: Business Operations

Valencia College- Orlando, FL

January 2020


High School Diploma

Oak Ridge High School- Orlando, FL

May 2014

Timeline

Administrative Assistant/Campground Attendant

Blue Water
06.2023 - Current

Bakery Associate

Wegmans Supermarket
01.2023 - 06.2023

Event Coordinator/Kitchen Lead

K1 Speed
12.2021 - 06.2022

Courier Contractor

Uber, Lyft, DoorDash, Shipt
03.2018 - Current

Call Center Agent

U.S. Bank
09.2017 - 10.2018

Baker /Barista Shift Lead

Dunkin' Donuts Franchising
04.2016 - 12.2022

Baker/Customer Service

Winn Dixie
02.2015 - 05.2016

Guest Relations

Chick-fil-A
06.2013 - 06.2014

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Kathryn Center