Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Kathryn Chapman

Dallas

Summary

Client Service Manager with expertise in leading customer service teams to enhance efficiency and satisfaction. Demonstrated ability to implement process improvements that boost productivity and client contentment. Recognized for building strong client relationships while meeting deadlines and budget requirements..

Overview

17
17
years of professional experience

Work History

Client Service Manager

Evolution Safety Resources
Raleigh
02.2023 - 03.2024
  • Recruited and hired contract safety professionals to fulfill staffing requirements.
  • Managed weekly payroll for all contracted employees.
  • Streamlined onboarding process to enhance efficiency and compliance.
  • Conducted background checks and drug screenings for new hires.
  • Oversaw management of contract employees to ensure performance standards were met.
  • Collaborated with clients to align staffing solutions with operational needs.
  • Sourced candidates through various channels to build a strong talent pool.

Research Associate

The Nautical Group
Raleigh
05.2022 - 05.2023
  • Collaborated with hiring managers to identify recruitment needs and strategize hiring processes.
  • Established quarterly and annual hiring goals to meet organizational targets.
  • Monitored recruitment KPIs, including time to hire and sources of hire.
  • Managed candidate communications from application through onboarding.
  • Sourced candidates via job boards, resume databases, professional networks, and referrals.
  • Conducted interviews at multiple stages, including phone screenings and in-person meetings.
  • Utilized skill assessment tools to evaluate candidate qualifications.
  • Oversaw internal and external communications to uphold company’s employer brand.

Stay at Home Mom

Self Employed
Raleigh
01.2010 - 05.2022
  • Coordinated carpools for three children, enhancing transportation logistics and time management.
  • Organized schedules for three children to improve daily routines.
  • Planned weekly meals to ensure nutritional balance and reduce preparation time.
  • Managed household budget to optimize financial resources effectively.
  • Volunteered as vice president of Root Elementary School PTA, leading fundraisers and promoting community involvement.
  • Served as volunteer chair for Family Christmas Party at NC History Museum, overseeing event logistics.
  • Led Spring Soiree Committee for NC Ballet, ensuring successful event execution.
  • Conducted youth events and fulfilled Milestone Chair duties at White Memorial Presbyterian Church.

Home Show Hostess

McCalls Reynolda Village
Winston-Salem
02.2016 - 09.2021
  • Organized biannual pop-up store for McCalls, offering the finest selection of traditional children's clothes, sleepwear, lingerie, and linens
  • Promoted upcoming events via social media, invitations, and outreach to past customers.
  • Assisted customers in locating specific items for spring break and holiday attire.
  • Cultivated relationships with customers to gain deeper insights into needs and lifestyles
  • Provided guidance on seasonal fashion selections to enhance customer satisfaction.

Account Manager

Spherion Staffing
Raleigh
03.2007 - 12.2009
  • Screened and interviewed candidates to identify top talent for positions.
  • Conducted background checks and reference verifications to ensure candidate integrity.
  • Managed onboarding activities, ensuring compliance with employment regulations.
  • Advocated for employees by providing coaching to support professional growth.

Education

Bachelor of Arts - Parks, Recreation, And Tourism

North Carolina State University
Raleigh, NC
12-2002

Study Abroad -

LeSorbonne
Paris, France
08-2000

Skills

  • Client relationship management
  • Payroll administration
  • Onboarding processes
  • Compliance management
  • Recruitment strategies
  • Performance management
  • Candidate sourcing
  • Interviewing techniques
  • Communication skills
  • Team collaboration
  • Time management
  • Data analysis
  • Problem solving
  • Process improvement
  • Customer relations
  • Leadership

Affiliations

  • Root Elementary PTA
  • NC History Museum- Family Christmas Party Chair
  • NC Ballet- Spring Soiree Committee
  • White Memorial Presbyterian Church - Sunday School Teacher, Youth Special Events Chair, Milestone Chair
  • Green Chair Project
  • Project Enlightenment
  • Diaper Train
  • Vacation Bible School
  • North Carolina Terpscorien Club Women's Chair (North Carolina Debutant Ball)
  • Boys and Girls Club of Raleigh

Timeline

Client Service Manager

Evolution Safety Resources
02.2023 - 03.2024

Research Associate

The Nautical Group
05.2022 - 05.2023

Home Show Hostess

McCalls Reynolda Village
02.2016 - 09.2021

Stay at Home Mom

Self Employed
01.2010 - 05.2022

Account Manager

Spherion Staffing
03.2007 - 12.2009

Bachelor of Arts - Parks, Recreation, And Tourism

North Carolina State University

Study Abroad -

LeSorbonne

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