Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kathryn Chernov

Appleton,WI

Summary

Professional with proven track record in delivering high-quality team results. Skilled in effective communication, problem-solving, and time management. Strong focus on team collaboration, adaptability, and meeting organizational goals. Well-versed in fostering productive and supportive work environment.

Highly efficient and well established in fast-paced and challenging environments. Excited to learn with aptitude for applying new knowledge with skill and efficiency.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

5
5
years of professional experience

Work History

Team Member

Chick Fil A
07.2024 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Operated register to process payments and collect cash payment for order totals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted with inventory counts and stocking of merchandise.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.

Bartender

Sabre Lanes
09.2023 - 02.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Enhanced customer experience with engaging conversations and personalized drink recommendations.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.

Kitchen Staff

Sabre Lanes
06.2023 - 09.2023
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Collaborated with team members to ensure seamless coordination during peak service hours.
  • Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
  • Trained new hires on kitchen procedures, equipment usage, and safety protocols, fostering a supportive learning environment.
  • Operated kitchen equipment in accordance with manufacturer instructions.
  • Maintained composure and work quality while under stress.


Counter Staff

Sabre Lanes
09.2021 - 06.2023
  • Enhanced customer satisfaction by providing friendly and efficient service.
  • Collaborated with team members to provide seamless service during rush hours.
  • Provided product recommendations based on customer preferences, increasing sales potential.
  • Monitored equipment maintenance needs and reported issues promptly for timely repairs or replacements.
  • Contributed ideas for promotional events and specials, driving increased foot traffic during slow periods.
  • Trained new employees on company procedures, fostering a positive work environment.
  • Resolved customer complaints professionally, maintaining a positive brand image.
  • Accurately handled cash transactions and maintained balanced cash drawer at the end of each shift.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Managed multiple tasks in high-volume environment.
  • Performed cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Managed daily opening and closing tasks efficiently, ensuring smooth store operations.
  • Established rapport with regular customers, creating a welcoming atmosphere that encouraged repeat business.
  • Implemented upselling techniques to promote additional products or services, contributing to revenue growth.
  • Demonstrated flexibility by cross-training in multiple roles within the establishment, enabling efficient coverage during peak times or staff shortages.

Team Member

Burger King
09.2020 - 08.2021
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Learned all required tasks quickly to maximize performance.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.

Education

No Degree - Marketing

Fox Valley Technical College
Appleton, WI
05-2026

High School Diploma -

Menasha High School
Menasha, WI
06-2023

Skills

  • Marketing tools
  • Marketing techniques
  • Customer service
  • Teamwork and collaboration
  • Problem-solving
  • Cash handling
  • Attention to detail
  • Training and mentoring
  • Computer skills
  • Leadership qualities
  • Task prioritization
  • Proficient in MS Office
  • Lift 55 pounds
  • Willingness to learn
  • Adaptability and flexibility
  • Multitasking

Languages

Russian
Native or Bilingual
English
Native or Bilingual

Timeline

Team Member

Chick Fil A
07.2024 - Current

Bartender

Sabre Lanes
09.2023 - 02.2024

Kitchen Staff

Sabre Lanes
06.2023 - 09.2023

Counter Staff

Sabre Lanes
09.2021 - 06.2023

Team Member

Burger King
09.2020 - 08.2021

No Degree - Marketing

Fox Valley Technical College

High School Diploma -

Menasha High School

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