Kathryn Ciccone
New Port Richey,FL
Summary
Dedicated administrative assistant with a strong focus on customer service and teamwork. Skilled in optimizing operational procedures to improve office performance. Ready to leverage expertise in enhancing customer satisfaction and operational efficiency.
Overview
23
23
years of professional experience
Work History
Home Furnishings Expert
La-Z-Boy Furniture Galleries
Clearwater, FL
06.2024 - 04.2026
- Retail furniture and accessory sales.
- Processed customer orders.
- Communicated production status updates to customers, ensuring transparency and satisfaction.
- Partnered with in-store designer for in-home design consultations.
- Offered each customer an informative and positive experience through excellent customer service and professional product knowledge.
- Executed sales strategies to consistently meet and exceed personal sales goals.
Office Administrator
La-Z-Boy Furniture Galleries
Clearwater, FL
11.2020 - 06.2024
- Provided comprehensive information to customers through phone, text, email, and face-to-face interactions, enhancing overall service experience.
- Handled incoming calls through multi-line phone system, facilitating effective communication and message distribution to staff.
- Coordinated service requests and efficiently scheduled appointments to enhance customer experience.
- Supported management and staff in maintaining accurate files and comprehensive sales order documentation.
- Evaluated and optimized operational procedures to enhance overall office performance.
- Documented and organized reports and delivery manifests to ensure accurate tracking and accountability.
- Reviewed and confirmed that all sales orders contained necessary signatures and were fully completed.
- Audited each sales order for accuracy, focusing on delivery addresses, SKU numbers, colors, and payment confirmations.
- Executed input of sales orders and processed finance applications as required.
- Reviewed next day delivery orders to confirm accuracy and timeliness. Verified balances and addresses to support efficient order processing.
- Organized and filed previous day's business records while updating balance numbers in register screen.
- Achieved improved customer engagement through timely updates of promotional signage and accurate price tags.
- Coordinated scheduling of store transfers and deliveries to optimize inventory management.
- Conducted regular inventory assessments and coordinated supply orders for office and janitorial needs.
Administrative Assistant
American Products, Inc. (API)
Tampa, FL
12.2002 - 06.2020
- Managed processing and follow-up of customer account applications.
- Entered and coded time sheets in database to streamline job costing processes.
- Supported HR operations by coordinating candidate screenings, scheduling interviews, and organizing assessment logistics.
- Oversaw inventory management of office and janitorial supplies through weekly assessments and timely order placements.
- Secured competitive quotes from vendors for office equipment and property maintenance services.
- Managed cleaning personnel to ensure high standards of cleanliness and hygiene.
- Compiled detailed bid documents and proposals, emphasizing key project specifications.
- Managed preparation and editing of letters, reports, memos, and emails.
- Managed multi-line phone system, ensuring efficient call direction to appropriate staff.
- Facilitated visitor and client reception and direction processes.
- Managed receipt of deliveries and coordinated package distribution to designated recipients.
Education
Diploma - Legal Secretarial
Trumbull Business College
Warren, OHHigh School Diploma -
Newton Falls High School
Newton Falls, OHSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Proficient in managing multiple tasks
- Proficient in typing at 55 WPM
- Proficient in Microsoft Office
- Continued office technology advancements
- Effective organizational skills
- Clear and concise communication
- Reception guidance
Timeline
Home Furnishings Expert
La-Z-Boy Furniture Galleries
06.2024 - 04.2026
Office Administrator
La-Z-Boy Furniture Galleries
11.2020 - 06.2024
Administrative Assistant
American Products, Inc. (API)
12.2002 - 06.2020
Diploma - Legal Secretarial
Trumbull Business College
High School Diploma -
Newton Falls High School